Ratings based on 566 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 19 Dec 2023
Beautiful, but more food options are needed. More restaurants. Not buffets.
Comment from Hotel Management
21 Dec 2023 by GUEST RELATIONS, Hotel Management
Prezados hóspedes,Agradecemos imensamente por compartilhar sua experiência conosco e ficamos felizes em saber que sua estadia no The Westin Porto de Galinhas foi tão positiva. É sempre gratificante receber feedbacks tão entusiásticos como o seu.Nos alegra saber que você aproveitou as experiências gastronômicas e apreciou nossos serviços. Nossa equipe se esforça para proporcionar momentos inesquecíveis aos nossos hóspedes, e é muito gratificante saber que alcançamos esse objetivo durante a sua estadia.A qualidade do nosso serviço e o conforto das nossas instalações, incluindo a sensacional cama, a piscina e a proximidade da praia, são aspectos que valorizamos muito e nos esforçamos para manter sempre elevados.Agradecemos por escolher o The Westin Porto de Galinhas e por compartilhar sua experiência positiva. Esperamos ter a oportunidade de recebê-los novamente em breve para mais momentos relaxantes e memoráveis.Atenciosamente,Equipe The Westin Porto de Galinhas
by A verified traveler
Posted 12 Oct 2023
I brought my family who had never been to an all-inclusive restaurant. We had an amazing 2 nights. The food and service were amazing. The staff was kind and professional. The pool bar was a real hit and the pool area and gardens were gorgeous.
Comment from Hotel Management
13 Oct 2023 by guest relations, Hotel Management
Dear Guests,We want to express our deepest gratitude for sharing with us the incredible experience you had at the Hotel Westin Porto de Galinhas! We were absolutely delighted to learn that your stay was so rewarding and that you hold unforgettable memories with us.The Hotel Westin Porto de Galinhas team is dedicated to providing each guest with impeccable service, comfortable facilities, and memorable experiences. Your feedback is a constant source of inspiration for all of us, driving us to always strive for excellence in hospitality.We look forward to welcoming you again soon for another wonderful stay. If you have plans to visit us, please do not hesitate to contact us directly. We are here to assist you in planning your next stay in a personalized and special way.We greatly appreciate you choosing the Hotel Westin Porto de Galinhas and for sharing your positive experience with us. Please know that your recommendation is truly valuable to us.Sincerely,The Westin Team
by A verified traveler
Posted 16 Apr 2023
Comment from Hotel Management
12 May 2023 by guest relations, Hotel Management
Em nome de toda a equipe do nosso resort, gostaríamos de expressar nossa mais profunda gratidão pela gentileza de compartilhar sua experiência conosco. Ficamos extremamente felizes em saber que sua estadia em nosso complexo foi maravilhosa e atendeu às suas expectativas.Agradecemos sinceramente por reconhecer o charme e o conforto do nosso resort. Trabalhamos arduamente para criar um ambiente acolhedor e agradável, onde nossos hóspedes possam desfrutar de momentos de descanso e lazer. É gratificante saber que você se sentiu confortável durante toda a sua estadia.
by A verified traveler
Posted 2 Dec 2022
Really nice place to go with a family. Loved
Comment from Hotel Management
3 Dec 2022 by Equipe de Qualidade, Hotel Management
Obrigado por avaliar o Westin Porto de Galinhas. É um privilégio receber vossos elogios sobre nossos serviços. Suas considerações foram levadas a minha equipe. Agradeço também suas observações, que mostram que conseguimos lhe oferecer uma experiência incrível. Espero recebê-los muitas outras vezes em nosso Resort.SaudaçõesEquipe de Qualidade
by A verified traveler
Posted 22 Aug 2022
staff is perfect, Betina and Alessandra were terrific.
by A verified traveler
Posted 29 Jul 2022
My family and I had an amazing time at the Westin. The service is great, the resort is beautiful, very friendly staff, the pool is simply fantastic! we’d definitely stay here again.
Comment from Hotel Management
30 Jul 2022 by guest relations, Hotel Management
We would like to express a very special thanks for the beautiful words. Knowing that your stay was so meaningful makes us very happy. We will be sure to share your comments with our teams as an added stimulus as we continue to provide quality service and experience all parts.
Yours sincerely,
by A verified traveler
Posted 18 Jul 2022
Superb property in a wonderful location, wonderful food and friendly staff full with full-day schedule for kids, teens and adults. Rooms have decent size however the hotel also has home-like apartments. Property is very well maintained - lawns, public spaces, rooms… are super clean. Despite all-inclusive they offer excellent quality drinks and food.
Comment from Hotel Management
23 Jul 2022 by guest relations, Hotel Management
Gostaríamos de expressar um agradecimento muito especial pelas belas palavras. Saber que sua estada foi tão significativa, nos deixa muito felizes. Tenha certeza que iremos compartilhar seus comentários com todas as nossas equipes como um estímulo adicional para continuarmos a proporcionar serviços e acomodações de qualidade.
Atenciosamente,
by A verified traveler
Very nice stay in Porto de Galinhas
Posted 2 Dec 2021 on HotelsAmazing place… the resort has a good structure with a fair price. Pool is awesome and the room was very good. Should have more vegetarian options. Even “regular vegetarian” dishes had meat (vegetable soup, etc). I’ve booked a kind size bed room and got a double queen bedroom. For this price we were expecting to get what we booked. Could improve it. Overall very nice stay
Comment from Hotel Management
3 Dec 2021 by GUEST RELARTIONS, Hotel Management
Obrigado por avaliar o Porto de Galinhas Resort & SPA. É um privilégio receber vossos elogios sobre nossos serviços. Suas considerações foram levadas a minha equipe.
Agradeço também suas observações, que mostram que conseguimos lhe oferecer uma experiência incrível.
Espero recebê-los muitas outras vezes em nosso Resort.
Saudações
Porto de Galinhas Resort & SPA
by A verified traveler from maynard
Posted 2 Nov 2021
Nice place, long lines for theme restaurants, good food but not a lot options on theme restaurants. Sound on kids presentation was extremely loud, my 6 yo ask to leave.
Comment from Hotel Management
10 Nov 2021 by GUEST RELATIONS, Hotel Management
First of all, we would like to thank you for your choice, and the opportunity to have your review about our resort.
We value the quality of our services, the satisfaction of our customers, and above all, the experience they want to have with us.
We take note of all feedback and would like to let you know that it is extremely important to us. Through them, we can assess the quality of our services and our customers' satisfaction.
Our quality sector is constantly reinforcing our values and essence with employees, and therefore contributing that any form of service provision does not represent our objective, and that identified will be promptly corrected.
Once again, we thank you for your visit and ask for one more chance to resolve this misunderstanding in the next opportunity.
Cordialy
by A verified traveler
Posted 1 Nov 2021 on Hotels
Comment from Hotel Management
16 Nov 2021 by guest relations, Hotel Management
Obrigado por avaliar o Porto de Galinhas Resort & SPA. É um privilégio receber vossos elogios sobre nossos serviços. Suas considerações foram levadas a minha equipe.
Agradeço também suas observações, que mostram que conseguimos lhe oferecer uma experiência incrível, tomamos nota dos pontos mencionados para melhoria.
Espero recebê-los muitas outras vezes em nosso Resort.
Saudações
Porto de Galinhas Resort & SPA
