Ratings based on 246 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024
Amazing hotel. Wonderful breakfast wonderful staff. Simply amazing place💓
Comment from Hotel Management
26 Feb 2024 by Kembali Hotel Team, Hotel Management
Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed our hotel, breakfast, and staff. We strive to make every guest's experience simply amazing, and we're glad we succeeded with yours. Hope to see you again soon!
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024
I liked the hotel & would stay again. The room was lovely. Staff at reception were great. However I found checkin an over complicated process, where we were told to access a website on our phones & fill in the details. i found the staff serving food and drinks a bit slow. Although the food was very good. The pool I felt could be a bit cleaner & nicer. However I liked the hotel it was modern & clean & I would stay here again.
Comment from Hotel Management
26 Feb 2024 by Kembali Hotel Team, Hotel Management
Thank you for choosing Kembali Hotel and for taking the time to share your feedback. We're delighted to hear that you enjoyed the room and found our reception staff great. We apologize for any inconvenience experienced during the check-in process and the service speed in our dining area. We're always looking for ways to streamline our processes and will certainly take your comments into consideration. Also, we appreciate your feedback on the pool cleanliness and will address this promptly. It's wonderful to know that despite these issues, you found our hotel to your liking and would stay with us again. We look forward to welcoming you back for an even more enjoyable stay.
by A verified traveler
Posted 18 Dec 2023
Amazing stay. Hotel feels like new despite being 10 years old. Rooms were spacious, quiet, and very comfortable. Staff went above and beyond to fulfill all requests.
Only minor issue was during checkout day: planned to have lunch in the hotel, but it took so long for food to arrive that we had to cancel. Had dinner in the previous day and food was great, though.
by A verified traveler
Terrible Hotel
Posted 17 Nov 2023 on HotelsVery disappointed with this hotel, I will never stay here again. I had a reservation confirmed and upon arrival I was charged an additional $300 for no reason. If I didn’t pay I would be charged $800 to cancel my reservation so I was forced to pay extra. The check in was mostly self serve and the service was terrible. It took nearly 45 minutes to check in. The service here is terrible, they only care about your money and that’s all. They are not friendly AT ALL. The location is terrible and they said it’s also very unsafe. For spending $1100 for one night I am completely unsatisfied, I feel I was ripped off. Do yourself a favour and stay somewhere closer to the city centre, that’s where you want to be, not here. The rooms are also not worth the price you pay, they are very simple and the beds feel very old and uncomfortable. None of the toilets flush even when there is no toilet paper being flushed. The maintenance people had to come to our room several times to unclog the toilet. The breakfast is not that great, the fruits were not ripe and very sour, the juices are very watered down and the hot selections looked terrible. Our complimentary bottle of wine had a mouldy cork as well. Housekeeping kept knocking on our door several times in the morning, well before checkout and waking us up. Nothing in this hotel was enjoyable.
by A verified traveler from Swakopmund
Posted 8 Nov 2023
Beautiful hotel, wonderful location and staff is very friendly and helpful with recommendations especially when you’re new to the island. Also speak English. Breakfast was absolutely fantastic. Umbrellas by the beach, ocean had a lot of waves. But do yourself the favor and watch the sunrise. You can’t go wrong
by A verified traveler
Great hotel in a great spot
Posted 18 Dec 2022 on HotelsOur stay at the Kembali hotel was perfect, the staff were all excellent even though we did not speak portuguese. Extra shout out to Christian who spoke enough english with us to help with everything we needed. The rooms are clean and comfy and the breakfast is great, they keep the pool and grounds clean and are a short walk down the beach to the main town. Was a very pleasant surprise not knowing much about them or the area.
Comment from Hotel Management
30 Dec 2022 by Lílian Ellen - Armação Group Relationship, Hotel Management
Hello, thank you for taking the time to leave us this review.We are very happy to hear that your stay was so positive.Come back many more times, it will be a pleasure to welcome you.A hug and see you soon.
by A verified traveler
Posted 17 Dec 2022
by A verified traveler
Posted 15 Dec 2022
If you are looking for amazing property that is laid back and you can completely relax, this is the place. Very artsy cool vibe throughout the entire hotel.
I have stayed at various different resorts in Porto and this by far has the best breakfast around.
The only area that I would say needs improvement is the waitstaff service in and around the outdoor area.
Comment from Hotel Management
31 Dec 2022 by Lílian Ellen - Armação Group Relationship, Hotel Management
Thank you for sharing your testimonial with us and many other travelers.The opinion of our guests is very important to us.Your suggestions will be forwarded to the management of the area.A hug and see you soon.
by A verified traveler
Posted 21 Nov 2022
Paradise, the grounds are well maintained and visually very pleasing. Staying here was the highlight of the trip. The only night we tried to go out, we ended up running back to the hotel because of how much more peaceful it was to be there vs. going into town. Live music was great to drink wine to outside. Only complaint was that the food "looked fancy" but was not actually as good as it should have been.
Comment from Hotel Management
31 Dec 2022 by Lílian Ellen - Armação Group Relationship, Hotel Management
Thanks for rating us. We were very happy with your testimonial.Feedback from our guests is very important for us to keep constantly improving.A hug and see you soon.
