Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Larchmont
Posted 17 Apr 2024
Very nice location
Comment from Hotel Management
17 Apr 2024 by Hotel Atlante Plaza, Hotel Management
Dear Mr. Nielson,We want to thank you for your review! We are happy to know that you loved your stay at Atlante and the location. We hope to have the honor of welcoming you again soon.Yours sincerely,Customer Experience
by A verified traveler
Posted 20 Mar 2024
Awesome stay. Beautiful, clean, well located. Great staff.
Comment from Hotel Management
25 Mar 2024 by Hotel Atlante Plaza, Hotel Management
Dear Mr. Pedro,We appreciate your review! We are glad to hear that you had a great time at Atlante. Receiving all these compliments is wonderful. We hope you come back soon!Sincerely,Customer Experience
by A verified traveler
Posted 29 Dec 2023 on Hotels
Overcharged for Christmas dinner and having two in room. I arrived after my wife. So I was going to add. They added extra people to Christmas and extra days to our stay. Glad I checked the details! It was over $300!!
Comment from Hotel Management
5 Jan 2024 by Hotel Atlante Plaza, Hotel Management
Greetings Mr. John. We would love to talk more about your experience with us.Our customer experience team will soon try to contact you via email or cell phone.Kinds regards.
by A verified traveler
Posted 20 Dec 2023
Great hotel
Comment from Hotel Management
20 Dec 2023 by Hotel Atlante Plaza, Hotel Management
Dear Mr. Thiago,We want to thank you for your review, we are happy to know that you loved Hotel Atlante. We hope to be able to welcome you again soon!Yours sincerely,Customer Experience
by A verified traveler
Posted 23 Nov 2023
This property is in desperate need of a renovation, everything was only and in disrepair. The room was given as advertised however the floors were very dirty and we had a small rug in our room that was starting to get black from the dirt. The beds are old and sink in the middle. There are many blood stains on the mattress from bedbug bites. The. Breakfast was not great. All the hot selections we ordered can out cold and with little flavour. The location is not that great, it’s a little far from everything
Comment from Hotel Management
27 Nov 2023 by Hotel Atlante Plaza, Hotel Management
Dear,We want to thank you for your review, your experience is very important! We hope you had a good time with us. Regarding your observations, we thank you and inform you that they were forwarded to the competent sectors for science and treatment. All feedback is essential for our continuous improvement. We think it is important to comment that we are investing in improvements, including some renovations that are already being carried out. Furthermore, we hope to be able to welcome you again soon!Yours sincerely,Customer Experience
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Hotel Atlante Plaza, Hotel Management
Sr. Mark, Saudações.Obrigada pela sua avaliação. Ficamos felizes que tenha gostado de sua experiência conosco.Aguardamos seu retorno em breve!
by A verified traveler
Posted 30 Sep 2023
Comment from Hotel Management
25 Oct 2023 by Hotel Atlante Plaza, Hotel Management
Sra. Terena, Saudações.Obrigada pela sua avaliação. Ficamos felizes que tenha gostado de sua experiência conosco.Aguardamos seu retorno em breve!
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
29 Aug 2023 by Ellen Rocha, Hotel Management
Prezado Sr. Andre, É um prazer receber seu feedback positivo, muito obrigada por nos avaliar!Ficamos felizes em saber que teve uma ótima experiência conosco. Esperamos poder recebê-lo novamente em breve!
by A verified traveler
Posted 19 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Hotel Atlante Plaza, Hotel Management
Sr. James, como vai?A equipe Atlante Plaza agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes. Ficamos felizes que tenha tido uma excelente estada conosco e que gostou dos nossos serviços.Aguardamos sua próxima visita para podermos acolhê-lo novamente!Até breve.
by A verified traveler
Posted 6 Jul 2023
Comment from Hotel Management
29 Jul 2023 by Ellen Rocha, Hotel Management
Prezada Sra. Denise,Agradecemos pela escolha do Hotel Atlante Plaza como destino e por nos avaliar. Sentimos muito por não termos alcançado suas expectativas. Em breve nossa equipe de qualidade entrará em contato para entender melhor o que aconteceu.
