Ratings based on 104 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Place was clean. Close to transportation and shopping. Dishwasher failed after first week and not repaired by the end of the fourth week. Upstairs was loud with loud cracking floors.
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 15 Apr 2024
by A verified traveler from Tunbridge Wells
Posted 6 Apr 2024
Management is excellent on spot.
by A verified traveler
Posted 19 Mar 2024 on Hotels
by A verified traveler
Posted 13 Mar 2024
The place is nicely maintained, cleaned and pretty good sized. About 15 min walk to the town center and 20 min to station.
However, a lot of improvement needed in communication and check in. They dont respond to your email until a few hours before the check in, doesn't matter how many times you contact. It was very stressful for me as I was travelling from Canada and was in the flight for a significant amount of hours on the the day of check in. At one point I almost thought this is a scam. I called and requested for early check in multiple times, which they noted and said it will be fine, but did not take care of. I had to wait for about an hour to check in.
There were no housekeeping for my entire three days of stay. I had to request for some teas and coffees and towels on the third day which responded to in a very tirdy manner.
Washroom locks are very old and need changing. I was stuck in washroom once and was terrified. I stopped locking the washroom for the remaining of the stay
I would still say the room was very good and clean
by A verified traveler
Posted 9 Mar 2024
The place is nicely maintained, cleaned and pretty good sized. About 15 min walk to the town center and 20 min to station.
However, a lot of improvement needed in communication and check in. They dont respond to your email until a few hours before the check in, doesn't matter how many times you contact. It was very stressful for me as I was travelling from Canada and was in the flight for a significant amount of hours on the the day of check in. At one point I almost thought this is a scam. I called and requested for early check in multiple times, which they noted and said it will be fine, but did not take care of. I had to wait for about an hour to check in.
There were no housekeeping for my entire three days of stay. I had to request for some teas and coffees and towels on the third day which responded to in a very tirdy manner.
Washroom locks are very old and need changing. I was stuck in washroom once and was terrified. I stopped locking the washroom for the remaining of the stay
I would still say the room was very good and clean
by A verified traveler
Posted 3 Mar 2024
This is a brilliant location and the apartment is large and comfortable
by A verified traveler
Posted 8 Feb 2024 on Hotels
by A verified traveler
Posted 15 Dec 2023 on Hotels
