Ratings based on 249 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The restaurant is closed
by A verified traveler
Posted 1 Jun 2024
Didnt like the customer service when asking a question about certain policy.
Comment from Hotel Management
2 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Anielis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Reading. It's disheartening to hear that you received such poor customer service experience while with us. Please know that this isn't the level of service we aim to provide. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Mirian,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Reading appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future.I'm so glad we earned your perfect rating. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 May 2024
Had a nice one night stay. Convenient
Comment from Hotel Management
28 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Paul, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Reading. It is so rewarding to read that you enjoyed the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 May 2024
Customer service was horrible and the room had a bad smell.
Comment from Hotel Management
28 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Llamados, Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff and the odor of the room which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Good
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Domingo, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Reading. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 May 2024
Rooms were clean and staff were nice/helpfull. Room was noisy due to the partying at the bar of the hotel
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Matthew, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Reading. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that the noise disturbances hindered your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 May 2024
Staff very friendly.
Comment from Hotel Management
24 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Hector,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Reading. It's great to hear that our friendly staff created a wonderful experience, resulting in a 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 19 May 2024
Great customer service
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Marci,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Reading. It's wonderful to see our great customer service met your expectations, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 12 May 2024
Don’t stay here if have young children or like to have quiet when trying to sleep! There is a restaurant/bar attached to hotel and they play very loud music from 10 p.m.-2 a.m. They only state it as a restaurant on website, when should tell you it’s a bar after dark.
