Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Nice hotel, disruptions through the night outside.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
10 Jun 2024 by The Elephant Hotel team , Hotel Management
Thank you for your review, we are delighted to hear you enjoyed your stay with us so much and we will make sure our operations team are made aware of your review. Best Wishes The Elephant Hotel team
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
13 May 2024 by The Elephant hotel Team, Hotel Management
My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. Thank you for your review, we are delighted to hear you enjoyed your stay with us so much and we will make sure our superb operations team are made aware.
by A verified traveler
Posted 25 Jan 2024 on Hotels
I love the rooms here, car park is small but paying car park right next door which is free from 5pm till 8
by A verified traveler
Poor sleep, nice building
Posted 19 Jan 2024 on HotelsStayed overnight for work.
Good: very nice and efficient girl for check in; comfortable bed; very good shower; nice tea/coffee/shampoo etc; large TV; room decorated nicely; good price; good breakfast service
Poor: Cold room at night and morning; loud intermittent plumbing noises all night affected sleep; road noise; small carpark
by A verified traveler
Customer Service Non existent this time
Posted 11 Jan 2024 on HotelsSo the last time I stayed here, I had to complain about a dog going absolutely ballistic in the room next to me. Poor thing was throwing itself at the door and howling. When I spoke to reception they advised that it was the Managers dog and he keeps it in a room when he's at work. Prior to this a car alarm was continually going off in the car park. That was the same dog before he got moved into a room. I even offered to have the dog in my room to keep it company. It was moved and sat at reception with a colleague.Anyway, I decided to give the hotel another go. After a 3 hour drive to my works office, all I wanted to do was have a hot bath and go to bed. Bath run but as soon as I was in it, it drained in a matter of seconds. I've emailed the hotel 3 times about this asking for a refund but have had no response. I did say I would be leaving a review if they didn't come back to me. Essentially I've paid for something I didn't get and as this is the 2nd time I've experienced issues feel I have to leave a review. No response to my complaint is unacceptable.
by A verified traveler
Posted 18 Dec 2023
Really needs a refurbishment!
by A verified traveler
Posted 22 Nov 2023 on Hotels
by A verified traveler
Posted 14 Nov 2023 on Hotels
The room was really spacious and decorated in a quirky chic style, which I liked
by A verified traveler
Unexpected delight
Posted 22 Oct 2023 on HotelsThe Elephant Hotel was an unexpected delight - I was booked in as an overnight stop on the Thames Path National Trail. The room was really high quality - smart TV, leather sofa, high quality coffee and teas in the rooms. Plus a bath that was perfect after an 18 mile walk.
