Ratings based on 806 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Amazing
by A verified traveler
Posted 28 May 2024
Nice hotel, great staff very friendly and also got room upgraded, would deffo stay again
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
This was a wonderful hotel to stay in. The room was great and very clean, food was delicious, parking was easy, staff were helpful and friendly and the swimming pool is lovely. Convenient for visiting Windsor.
by A verified traveler from NEW DELHI
Posted 27 May 2024
Great rooms and spa facility
Comment from Hotel Management
27 May 2024 by Guest Relations Manager |Crowne Plaza Reading East, Hotel Management
Dear Highly Valued Guest,Thank you so much for your taking the time to leave this review following your stay with us at Crowne Plaza Reading East . We are delighted to learn that you had an exceptional experience with us and that you were happy with the service at the hotel. We hope to welcome you again very soon.Best wishesHotel Management
by A verified traveler
Posted 20 May 2024
Clean comfortable friendly staff good location
Comment from Hotel Management
27 May 2024 by Guest Relations Manager |Crowne Plaza Reading East, Hotel Management
Dear Helen Thank you for choosing Crowne Plaza Reading East as your preferred hotel during your recent visit to Reading Our aim is to provide memorable experiences to our guests and to consistently deliver true hospitality and we are so pleased to have met your expectations, particularly with regard to your very clean and comfortable new room, convenient location and friendly team. On behalf of the team, I would like to convey our gratitude for staying with us and should we have the opportunity to welcome you again in the future, we are at your disposal to take care personally of any arrangements you might need and to extend the five-star services we strive to provide our guests. Warm regards Hotel Management
by A verified traveler
Posted 15 May 2024
The hotel is reasonably clean, but my room has issued with the sink and the TV had issues.
For the price of these rooms, I would expect there to be no issues.
Comment from Hotel Management
27 May 2024 by Guest Relations Manager , Hotel Management
Dear JohnThank you for taking the time to leave a review - it means a lot to us to hear your thoughts. First of all, we'd like to extend our apologies that the stay was not as you would have expected as a result of issues experienced with your TV Unfortunately we have experienced some issues with our new televisions, but i am pleased to advise that these are all in the process of being replaced by the manufacturer to avoid any further such unfortunate incidents. We pride ourselves on our service and atmosphere and our high standards of cleanliness, and we will be investigating internally with the team to make sure we make improvements.Thank you again for being our guestRegards Hotel Management
by A verified traveler
Posted 9 May 2024
Building is well maintained, and the staff are helpful. I had to leave urgently and was still charged for the night.
by A verified traveler
Posted 8 May 2024
Great hotel, pool & breakfast… very clean too
by A verified traveler
Posted 4 May 2024
Lovely room, lovely pool, excellent service, delicious breakfast and easy parking! We’ll be back next time we are passing!
Comment from Hotel Management
27 May 2024 by Guest Relations Manager |Crowne Plaza Reading East, Hotel Management
Dear Kirsty First and foremost, I would like to take this opportunity to thank you for choosing Crowne Plaza Reading East as your preferred hotel during your recent visit to Reading Our aim is to provide memorable experiences to our guests and to consistently deliver true hospitality and we are so pleased you had a perfect stay with us and we are your preferred hotel. On behalf of the team, I would like to convey our gratitude for staying with us and should we have the opportunity to welcome you again in the future, we are at your disposal to take care personally of any arrangements you might need and to extend the five-star services we strive to provide our guests. Yours sincerely,Hotel Management
