Ratings based on 21 Verified Reviews

4.0 out of 5
4.5 Room cleanliness
3.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 4 Jun 2024
As always, we love Victoria while traveling to UK.
5 out of 5
by A verified traveler

Posted 31 Mar 2024
We booked 2 bedroom apartment. The apartment was in immaculate condition. My wife loved it and did lots of cooking. We were able to enjoy homemade made food while traveling, wasn't it amazing!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2024
1 out of 5
by A verified traveler

Would not stay again!

Posted 2 Jan 2024 on Hotels
No hot water, two chairs instead of a sofa in the living room, terrible customer service!
5 out of 5
by A verified traveler

Posted 1 Oct 2023
The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2023
5 out of 5
by A verified traveler from Hong Kong

Posted 21 May 2023
Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again.
2 out of 5
by A verified traveler

Leak? Please clean up and shut up.

Posted 15 May 2023 on Hotels
My apartment had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to.
5 out of 5
by A verified traveler

Posted 17 Feb 2023 on Hotels
Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase.
5 out of 5
by A verified traveler

Posted 14 Nov 2022
In general: the apartment is extremely clean, beautiful and right in the centre of Reading! The communication with the property is excellent and the service as well. There was a problem with the water temperature regulation that could not be fixed quickly. The communication with the property was excellent, they always replied very quickly and with detailed information. When the issue was not fixed after a week, I prompted them more often and they moved me to another apartment as soon as possible. Also, I always received the check-in instructions later than the 48hrs, but always on time or quickly after I enquired about it. Would stay there again!
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