Ratings based on 818 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Over priced and rooms are tiny
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your feedback and apologize for any inconvenience caused by the size of our rooms and pricing. We continually strive to provide value and comfort to our guests, and we'll take your comments into consideration for future improvements. Thank you for choosing to stay with us.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
The room smelled like urine. The comforter and sheets were stained.
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing your experience to our attention. We deeply apologize for the inconvenience you encountered during your stay. Rest assured, your feedback has been shared with our housekeeping team to address the issues with utmost urgency. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope for the opportunity to welcome you back and demonstrate the high standard of hospitality we are known for.Sincerely, Hotel Manager
by A verified traveler from Pelham
Posted 18 May 2024
Room smelled like urine or dog poop, masked by cheap cleaning agents. Noisy. Was too tired to complain or argue with staff. Room was spaceous and ok otherwise. Breakfast was ultra basic.
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the unpleasant odor in your room and any discomfort caused by the noise during your stay. Your experience does not meet our standards, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Thank you for your feedback about the spaciousness of the room, but we regret that the breakfast did not meet your expectations. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
This property was not at all what the pictures showed on line. It stunk of weed and was very unclean. Not worth the money we had to spend.
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered. We take cleanliness and guest satisfaction seriously and will address your concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 10 May 2024
Re
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Mary,Thank you for your review! We're pleased to hear that you had a positive experience during your stay. If there's anything specific you think we could improve upon to make it a perfect 5 next time, please let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely,Hotel Manager
by A verified traveler
Posted 9 May 2024
Good for the price your paying for. The bathroom definitely needed a deep scrub.
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value. Your comments about the bathroom are noted, and we will ensure that it receives a thorough cleaning to meet our standards.Sincerely,Hotel Manager
by A verified traveler
Posted 6 May 2024
While the staff was friendly and helpful the cleanliness was less than desirable. At first glance it was not bad, while the rooms had an off putting smell the rooms did not appear to be dirty. When opening the pull out couch we found a dirty t-shirt along with what looked like blood stained sheets on the bed. I had to request new sheets and put them on the bed myself as there was no housekeeping on the property. We then pulled back the covers to one of the beds to find that the white comforter had a giant yellow food stain on the top near where your head would be. This coupled with the late night antics of the other rooms was a little much for us. This was overpriced for what we got, disappointed to see in person versus the pictures.
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. It's disheartening to hear that the condition of the room did not meet your expectations and that you had to request new sheets yourself. Your comments have been shared with our housekeeping team to ensure that such oversights are not repeated in the future. We understand the importance of a comfortable and clean environment for our guests and will strive to make improvements based on your feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 2 May 2024
location
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear George,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Hotel Manager, Hotel Management
Dear Jacob,We're sorry to see that your experience fell short of your expectations. If you could provide us with more details about your stay, we'd appreciate the opportunity to address your concerns and improve our services. Your feedback is valuable to us, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Apr 2024
Old but good. Not great!!!
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your honesty and are glad to hear that you found our hotel to be good, despite its age. We're continuously working to improve our facilities and services to provide a better experience for our guests. If there's anything specific we can do to enhance your next stay, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
