Ratings based on 28 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overall an amazing hotel but for very hot rooms
Posted 18 Feb 2024 on HotelsIt would have been a perfect 5 out of 5 had it not been for the very hot rooms in the night. It was upwards of 25 degrees making it very uncomfortable to sleep. The overall amazing experience at the hotel with friendly staff, great amenities etc was spoilt by this one issue which despite multiple complaints was not resolved to satisfaction.
Comment from Hotel Management
19 Feb 2024 by Tanja Cukuranovic, Front Office manager, Hotel Management
Dear Karthik,Thank you for sharing your thoughts with us. We understand and sincerely apologize for the discomfort you faced due to the room temperature during your stay. It's important to note that, especially in the winter heating season, our hotel maintains an average temperature range of 22-24C to ensure a comfortable stay for all guests, considering the colder climate of Kopaonik.Our team genuinely regrets any disruption this situation may have caused to your overall experience. We value your understanding and trust that, despite this challenge, you found enjoyment in other aspects of your visit.Once again, we express our apologies for any inconvenience, and we look forward to the opportunity of welcoming you back for a future stay that exceeds your expectations.
by A verified traveler
Posted 14 Feb 2024
by A verified traveler
Ozhan Ozturk
Posted 4 Feb 2024 on HotelsOtel ve çalışanları gerçekten çok iyi, konforlu büyük odaları var, pistlerin dibinde kullanışlı, lüks sayılabilir bir otel. Biz 5 aile gelmiştik ve herkes çok memnun. Suitlerdeki açılabilir yatakların geliştirilmesi lazım. Çok rahatsız bu yataklar maalesef. Kayak dolaplarının yeri de malesef çok kullanışsız. Son olarak da otelin önündeki açık havadaki oturulabilir kısımlar, tasarıma kurban gitmiş, çok güzel bir alan hep boş ve kullanılamıyor. Bütün bunlara rağmen Kopaonike yine gelsek yine bu otelde kalırız.
Comment from Hotel Management
7 Feb 2024 by Tanja Cukuranovic, Front Office manager, Hotel Management
Dear Ozhan,Thank you for your positive feedback on our hotel and staff. We appreciate your constructive feedback regarding the extendable beds in the suites and the location of the ski lockers. Rest assured, we will review these aspects to enhance our guests' comfort.We also take note of your observation about the outdoor seating areas, and we apologize for any inconvenience caused. Your comments are invaluable as we continuously strive to improve our facilities.We are honored that, despite the noted areas for improvement, you would choose to stay at our hotel again if you return to Kopaonik. We look forward to welcoming you back and providing an even better experience in the future.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Tanja Cukuranovic, Front Office manager, Hotel Management
Dear Tanja,Your positive review is a testament to the hard work and dedication of our team, and it inspires us to continue providing exceptional service. We genuinely appreciate your support and look forward to welcoming you back for another wonderful stay in the future.
by A verified traveler
We will be back
Posted 2 Jan 2024 on HotelsEvery member of the services team: waiters, cleaning ladies, room service, receptionists, doormen... was extremely kind and wiling to go an extra mile to make our stay a memorable experience. Few nuisances: we could not watch pay-per-view movies because application on TV could not start and issue was not fixed while we were there, for more than four days. Parking in hotel garage is pricey 25 euros per night
Comment from Hotel Management
30 Jan 2024 by Tanja Cukuranovic, Front Office manager, Hotel Management
Dear Zoran,Thank you for taking the time to share your detailed feedback. We're delighted to hear that every member of our services team went the extra mile to ensure your stay was a memorable experience. We truly appreciate your kind words about our waiters, cleaning staff, room service, receptionists, and doormen.We sincerely apologize for the inconvenience you faced with the pay-per-view movie application on the TV. Your feedback is valuable, and we will address this issue promptly to ensure it does not occur in the future.
by A verified traveler
Posted 26 Sep 2023
The location is impressive, but most of all, i would like to highlight the kindness of the staff. i interacted a few times with the dining room staff and the reception and their level of service was impressing.
especially Aleksandar (restaurant manager) and Ilya from the reception.
by A verified traveler
Posted 29 Aug 2023
Fantastic hotel. Staff was great
Comment from Hotel Management
8 Sep 2023 by Tanja Cukuranovic, Front Office manager, Hotel Management
Dear Darko, Thank you very much for your kind feedback and contribution. We are very happy to know you enjoyed your stay with us. We truly appreciate your positive feedback about our hotel, our team, and our service. It was our pleasure being of service, and we thank you for choosing our hotel for your stay. We look forward to welcoming you back in the near future. Kind Regards,
by A verified traveler
Posted 19 Jul 2023
Very pleasent stay. Hotel personnel were so kind and polite, its so refreshing. They were all going above and beyond to ensure guests are getring the best possible service. I Highly recommend this hotel to everyone who would like to visit Kopaonik.
Comment from Hotel Management
21 Jul 2023 by Arindam Basu, Hotel Management
Dear BojanThank you so much for taking the time to share your kind comments about your recent stay with us, we are so delighted to hear that our staff were very attentive, helpful, and outstanding and that we were able to provide you with the level of service that you come to expect from Viceroy hotels. We look forward to having the pleasure of welcoming you back.Best regards,Arindam BasuGeneral Manager
by A verified traveler
Wonderful hotel
Posted 2 Jul 2023 on HotelsAbsolutely wonderful hotel - very attentive staff, great facilities, all new. I have been given an upgrade to a wonderful spacious suite room with the slope view.
Lots of nice little touches here and there from check-in to whole experience.
Gym is amazing - all equipment from Technogym,
Beautiful and cozy bar, views to the slopes are incredible.
Spa is really good - facilities are great, must be even more enjoyable during winter.
Special thanks to Predrag and Maria and every other staff member for making it a memorable stay!
One of the best hotels I have stayed in and probably the best in Serbia - definitely recommended! Certainly the best in Kopaonik!
Will come back for sure.
Comment from Hotel Management
3 Jul 2023 by Arindam Basu, Hotel Management
Dear KonstantinThank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure to be of service to you, and we look forward to welcoming you back in the near future.Regards,Arindam BasuGeneral Manager
by A verified traveler
Posted 1 Jul 2023 on Orbitz
Staff was great ! Property new a nice 5 star hotel in a beautiful place
Comment from Hotel Management
3 Jul 2023 by Arindam Basu, Hotel Management
Dear VahidOnce again, Thank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure to be of service to you, and we look forward to welcoming you back in the near future.Regards,Arindam BasuGeneral Manager
