Coral Sands Apartments Reviews

Thanks for taking the time to provide a great feedback score to us.

Thanks for your great review Kaa. So pleased you enjoyed your time with us.

Kia Orana MiriamWe had multiple conversations and different solutions to the sofa bed issue. I was at pains to check in with you and your husband to ensure that you were happy with the outcome and the answer was always yes.The check in confusion you mention was with your daughter in law's group who was a separate booking from yours through another 3rd party online travel agent. In my conversations with her - including calling her in Sydney before they left - she was comfortable that she had made an error and made arrangements with family on the island until they could check in after the necessary cleaning and preparation could be completed. I respect and appreciate the apology your husband gave me the morning after the 3 of us "discussed" our inability to accommodate them earlier than their booking when we were already at 100% capacity.Best Regards - Brent

Thanks for your feedback Charlotte and so glad you were both finally able to enjoy your long awaited honeymoon trip.

Kia Orana Susan The guest that stayed with us at that time was Erol. He did mention that his partner made all of his bookings so we assume that this must be you. Our number 7 apartment does not face the pool like the others but it also has a lower nightly rate which reflects that and its slightly smaller size. It does however have a private outdoor grassed area which the others do not. We have a number of regular business customers who specifically book this room as they enjoy the privacy and outdoor area. I had a number of conversations with Erol while he stayed with us. We had to replace the TV and he said that he would provide a review along the lines of "the boss bought me a huge new Smart TV for my stay". We had an electrical problem that required tracing and yes the switchboard is in that room but we only accessed it during the day-and never before 9 am. At no time did Erol suggest he was unhappy with any aspect of his stay. To learn of these concerns 3 days after his departure makes it impossible to rectify. We could have moved him to another room for example for at least some of his stay. Regards - Brent & Eve

Thank you for providing this feedback, hope you had a great stay and hope to see you back some day.

Thanks for your feedback - we only wish you had expressed your concerns with us while you were here so we had an opportunity to address them with you immediately. We provide each apartment with a prepaid mobile phone to ensure there is no barrier to contacting us. Below is an extract of the standard message we send to guests following a booking. We sent this to you on December the 10th and are advised by the Expedia/Wotif system that you read it the same day; Kia Orana MacDonald Thank you for booking your accommodation here with us at the Coral Sands Apartments, we look forward to meeting you in December. Once confirmed, can you please advise us of your flight details so that we can ensure we meet you on site on arrival. We can arrange airport transfers if required, these are $15 per person each way, payable in cash directly to the driver. Alternatively, you may wish to consider hiring a vehicle from the airport, if you would like some options for this please let us know. We arrived half an hour after you arrived because we could only guess what flight you were on but left the apartment unlocked for you in case we were wrong. The booking name we received was for MacDonald Robinson so that was all we had to work with. The room lock was an issue that we are taking up with the locksmith who replaced the lock while we were away earlier that week. Once Brent gave you his key that was no longer an issue for you as far as we were aware. The rusty pool clips are a disappointment to us as well. Firstly that within 18 months of installing them they have rusted, the NZ based supplier is not covering them under warranty and despite being ordered in November the replacements still have not arrived. The storm on New Years day was a first for us and came as a surprise to many on the island with how early it arrived and the ferocity of it. My priority when I first arrived was to ensure the property itself was secure as therefore the guests inside it would also be. To suggest I was more concerned with the bench that got broken up and dragged along the beach is unfair and not true. Your apartment was on the leeward side of the building and less likely to be impacted than the other apartments. I popped around the corner for a look and saw nothing out of the ordinary except for a lot of wind blown vegetation which was consistent with the rest of the property and island. With respect to the aircon below is what appears under important information on the Wotif page: Optional extras The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for in-room wireless Internet: NZD 25 per 24-hour period (rates may vary) Fee for wireless Internet in public areas: NZD 25 per 24-hour period (rates may vary) Airport shuttle fee: NZD 15 per person (one way) Airport shuttle fee per child: NZD 15.00 (one way) Air conditioning fee: NZD 15 per night Crib (infant bed) fee: NZD 46 per week The above list may not be comprehensive. Fees

Thanks for taking the time to post this feedback. Kind regards Eve & Brent

Thanks for your feedback, hope you enjoyed your stay. Regards Eve

How lovely of you to have posted your feedback, hope to see you both back some day. Kind regards Eve & Brent