Ratings based on 190 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by the Castaway Crew, Hotel Management
Thanks for your review!Kia Manuia,
by A verified traveler
Posted 28 Apr 2024
Staff were friendly, limited food options available when lunch was not being served on certain days.
Comment from Hotel Management
30 Apr 2024 by the Castaway Crew, Hotel Management
Thanks for your review! Our restaurant is currently open for lunch 2 days a week, we also have Beluga cafe and Waterline Restaurant both within 100m of the resort offering lunchtime dining. We hope to see you back here in Paradise soon. Kia Manuia,
by A verified traveler
Posted 18 Apr 2024
Super friendly and helpful staff, special thanks to Varni and Minnie.
Great vibe in Wilson's bar and restaurant from happy hour and on into dinner. Cocktails were nice too.
Lots of food options and different theme each night. We thoroughly enjoyed Sunday night with the entrainment.
Comment from Hotel Management
19 Apr 2024 by the Castaway Crew, Hotel Management
Kia Orana Kerry,Thanks for your 5 star review! Hope to see you back here soon!Kia Manuia,
by A verified traveler from Riverside
Posted 12 Apr 2024
Wonderful staff, very quiet during the daytime but in the evening, the restaurant fills up with guests from all over the island which we thought was very fun! The food is delicious. If you want daytime activity, you will need to go elsewhere but if you want peace and a private beach, this place is perfect!
Comment from Hotel Management
12 Apr 2024 by the Castaway Team, Hotel Management
Kia Manuia Laura,Thanks for your 5 star review! We hope to see you back again soon!Kia Manuia,
by A verified traveler
Posted 4 Apr 2024
Restaurant and bar staff were very friendly and attentive and called us by name and took great care of us during our 3-night stay. Sunday BBQ was excellent! and the entertainment that evening was wonderful! Room was clean quiet and comfortable.
Comment from Hotel Management
4 Apr 2024 by the Castaway Team, Hotel Management
Kia Orana Janice,Thanks so much for your great 5 star review! We hope to see you back here in Paradise soon. Kia Manuia,
by A verified traveler
Posted 27 Mar 2024
Amazing staff. Beautiful location and delicious food.
We’d happily stay again.
Comment from Hotel Management
28 Mar 2024 by the Castaway Team, Hotel Management
Kia Orana,Thanks for your fantastic review! We hope to see you back again soon.Kia Manuia,
by A verified traveler
Posted 24 Mar 2024
Friendly staff, excellent resturant, good location for watching sunsets
Comment from Hotel Management
25 Mar 2024 by the Castaway Team, Hotel Management
Kia Orana Viktor,Thanks for your great review - we hope to see you back again soon.Kia Manuia,
by A verified traveler
Posted 16 Mar 2024
Very good experience, friendly staff, Would have been excellent if tree Branches don’t block the view from ocean view villa
Comment from Hotel Management
18 Mar 2024 by the Castaway Team, Hotel Management
Kia Orana Bikash, Thanks for your 5 star review! We do actually have the local tree-trimming company booked in, but there is a 6 week wait for their services. The views will be more visible next time. Kia Manuia,
by A verified traveler
Posted 16 Feb 2024
The staff and service is what makes the place attractive.
Comment from Hotel Management
5 Mar 2024 by the Castaway Team, Hotel Management
Meitaki maata for your lovely review, I will be sure to pass your comments onto our staff.Kia Manuia.
by A verified traveler
Posted 4 Feb 2024
At this time of the year totally perfect for rest and relaxation. The best room with balcony overlooking the trees and watch the waves roll in. Afternoons in the water and then out in time for Happy Hour!
Food and cocktails outstanding and the gem of this place is the staff they are the 'icing on the cake' so to speak.
We will definitely return and next time for longer.
Comment from Hotel Management
8 Feb 2024 by the Castaway Team, Hotel Management
Kia Orana!Meitaki ma'ata for your wonderful review. Hopefully we will see you soon!Kia Manuia,
