Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Soldier
Posted 5 Jun 2024
The pool and water park was amazing.
by A verified traveler
Posted 1 Jun 2024
Ehhh
by A verified traveler
Posted 28 May 2024
Bedding was dirty and smelled, after asked to switch rooms or at least get clean bedding we were told they were completely full and short staffed
Comment from Hotel Management
29 May 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention.
by A verified traveler
Posted 26 May 2024
Great water park
Comment from Hotel Management
27 May 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! With our Free Water park and on site restaurant we are a perfect choice when traveling to Rapid City and the Black Hills. We look forward to your return visit. Thank you
by A verified traveler
Posted 24 May 2024
On the website, it list breakfast and pool, it had neither. The room was filthy with stuff leaking from the ceiling. The lock was broken on the door, the place had roaches. The floor had not been cleaned, neither had the fridge. It was disgusting!!!
Comment from Hotel Management
25 May 2024 by Wade, Hotel Management
Thank you for taking the time to leave this review, We have an onsite restaurant that service Breakfast, Lunch and Dinner. We also have a Junior Size Olympic Pool and Water Park onsite for our guest. We also have microwaves and refrigerators in all of our rooms so I think you might have us confused with another property but please feel free to contact us directly at the hotel and I will be happy to discuss your stay. Thank you,
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler from Pine Ridge
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler
Posted 15 Apr 2024
Clean and quiet
Comment from Hotel Management
16 Apr 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler
Posted 25 Mar 2024
This isn't the hotels fault but I've never been around so many sketchy people in my life. The pool has no lifeguard and was total chaos, I also found someone's pants that were left under the vanity in the bathroom. Wasn't the best experience I guess.
Comment from Hotel Management
26 Mar 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention. I hope we get a second chance to make a better impression.
by A verified traveler
Posted 25 Mar 2024
The first room was not cleaned, pee on the toilet, dirty bedding, and not vacuumed. I got moved rooms and the second room was clean but there was a cockroach in the bathroom that night. The hallways were dirty all weekend. Beds and pillows were uncomfortable. Overall not great and way too expensive for the poor quality.
Comment from Hotel Management
25 Mar 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention.
