Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pine Ridge
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler
Posted 15 Apr 2024
Clean and quiet
Comment from Hotel Management
16 Apr 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler
Posted 25 Mar 2024
This isn't the hotels fault but I've never been around so many sketchy people in my life. The pool has no lifeguard and was total chaos, I also found someone's pants that were left under the vanity in the bathroom. Wasn't the best experience I guess.
Comment from Hotel Management
26 Mar 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention. I hope we get a second chance to make a better impression.
by A verified traveler
Posted 25 Mar 2024
The first room was not cleaned, pee on the toilet, dirty bedding, and not vacuumed. I got moved rooms and the second room was clean but there was a cockroach in the bathroom that night. The hallways were dirty all weekend. Beds and pillows were uncomfortable. Overall not great and way too expensive for the poor quality.
Comment from Hotel Management
25 Mar 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention.
by A verified traveler
Posted 24 Mar 2024
The toilet was not working properly. Room was cold and drafty due to the weather stripping around the window was broken. Room was clean and my kids had fun at the water park.
Comment from Hotel Management
25 Mar 2024 by Wade, Hotel Management
Thank you for taking the time to leave this review of the Best Western Ramkota and thank you for choosing to stay with us during your recent trip to Rapid City. i will let Maintenance address your room concerns right away. We hope you can come back again soon.
by A verified traveler from Kyle
Posted 24 Mar 2024
The kids swim area was supposed to open at 9 but we had to call the front desk and a guy showed up with his belly sticking out of his shirt and did not look happy about his job and turned the water on at 9:30.
Comment from Hotel Management
25 Mar 2024 by Wade, Hotel Management
Thank you for taking the time to leave this review of your recent stay of the Best Western Ramkota. my apologies that the Water Park features hadn't been turned on before your arrival. With the weather the attendant was running late. We appreciate you and we hope you and your family can return soon.
by A verified traveler
Posted 23 Mar 2024
Very friendly and helpful. Only con was no towels in the pool but definitely an understandable set back, other than that, a wonderful stay
Comment from Hotel Management
25 Mar 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! Thank you
by A verified traveler
Posted 8 Mar 2024
It’s old and dirty. Stained sheets. Stained shower curtain.
Comment from Hotel Management
11 Mar 2024 by Wade, Hotel Management
Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention.
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota and thank you for the 5 out of 5 rating! We look forward to your return visit. Thank you
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Wade, Hotel Management
We appreciate you taking the time to leave this review of your recent stay of the Best Western Ramkota. With our Free Water Park, Junior Size Olympic Pool and onsite restaurant we are a perfect choice when traveling to the Black Hills. We look forward to your return visit. Thank you
