Ratings based on 25 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Abbotsford
Posted 12 May 2024
The hotel is in the NP, that makes it convenient but other than that. Our bungalow smelt very musty, it had a small refrigerator but it didn’t even have a cord to plug it in. The lamp had no bulb, the shower leaked water all over the bathroom floor. A very old location which has been poorly maintained over many years.
Comment from Hotel Management
13 May 2024 by Andria, Hotel Management
Thank you for your review. We are currently pursuing a major hotel renovation program to welcome you even better on your next visit. See you soon.
by A verified traveler
Posted 28 Sep 2023
The views are awesome and the big glassdoors and balcony help with enjoying the scenery. The garden is very nice. Yet, in our first bungalow the toilet had problems, the lights flickered, the mattress was lumpy and the fridge didn't work. So, we changed to another bungalow. The fridge again didn't work, but the rest was ok. Parking was kind of insecure just next to the busy road. Dinner and breakfast were ok. Plus points for the service to bring tea to the room and organise a guide.
Comment from Hotel Management
28 Sep 2023 by Andria., Hotel Management
Dear Guest,Thank you for taking your time to share your Au Domnatur experience. We will do our best to improve the quality of the equipement and services to welcome you again for next time. See you soon.
by A verified traveler
Posted 29 Aug 2023
Comment from Hotel Management
20 Sep 2023 by Andria, Hotel Management
Dear guest,Thanks a lot. We will do our best to earn your appreciation. You are always very welcome to Au Domnatur. See you soon.
by A verified traveler
Posted 10 Apr 2023
We stayed two nights in two rooms while visiting the National park. The rooms look out onto the forest and have balconies where you can relax and enjoy the view. It is a short drive to the village and the National Park. The staff were attentive and helpful and the food was good - especially breakfast. Sadly the damage caused by cyclones over the last two years mean some rooms are still being repaired and the pool is out of order. I was upgraded to a junior suite which was very comfortable.
Comment from Hotel Management
13 Apr 2023 by Andria, Hotel Management
We appreciate your nice review. It's really encouraging usto do our best to provide you with a great stay in the rainforest. Thank you for sharing your Au Domnatur experience. Looking forward to seeing you again soon.
by A verified traveler
Posted 5 Apr 2023
The smell of mold, the rotted deck boards, the breakfast (American) was 45,000 Ar vs other (better) hotels at 18,000 Ar. So very disappointed, we woke up early in order to leave immediately.
Comment from Hotel Management
6 Apr 2023 by Andria, Hotel Management
Thank you for your review. We are carrying out investigations and will take the necessary measures.We are very sorry that the room ugrade we offered you did not bring you satisfaction. We will try to do our best for your next visit. Regards.
by A verified traveler
Posted 22 Nov 2022
The bungalows are spacious and have wonderful views across the valley. Staff are friendly and helpful. It is a pleasant 15 minute walk to the village, well worth it for the views and peaceful ambience.
Comment from Hotel Management
1 Dec 2022 by Andria, Hotel Management
Dear Guest, Thanks a lot for your encouraging review. We'll continue to work hard to improve the environment and our services to welcome you even better. See you soon.
by A verified traveler
Posted 17 Nov 2022
Very nice bungalows with great views, friendly and helpful staff.
Comment from Hotel Management
17 Nov 2022 by Andria, Hotel Management
Dear Guest, Thanks a lot for your encouraging review. We'll continue to work hard to improve the environment and our services to welcome you even better. See you soon.
by A verified traveler
Great stay
Posted 25 Oct 2022 on HotelsIt is a great discovery. The place is incredible and blend perfectly with the nature all around. The staff is kind and helpfull.
We definitly recommand it
Comment from Hotel Management
26 Oct 2022 by Andria., Hotel Management
Dear Guests,You experienced great moments in this peaceful nature.You deserve it : You're in vacation! Thank you for the encouraging review. See you soon.
by A verified traveler
Posted 27 Dec 2019
The staff here were brilliant. Friendly, helpful and attentive, arranging or helping with many things, including our onward travel. Food was excellent. The location and setting were superb, immersed in the forest and close to the park entrance. The hotel lets itself down with a disappointing 'tiredness' and lack of maintenance. This, however, did not spoil our experience here and we would happily visit again.
Comment from Hotel Management
28 Dec 2019 by DG, Hotel Management
We're glad you had a great stay with us
We appreciate your encouraging review
We take things in hand to welcome you even better
on your next visit / Happy new year!
by A verified traveler
Posted 19 Dec 2019
Comment from Hotel Management
25 Dec 2019 by DG, Hotel Management
Thank you very much for your review
We hope to see you again soon
Merry Chrismas and happy New year
