Ratings based on 31 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
The room was VERY SMALL. Nothing like the photo in their webpage. Massively overpriced compared to all of our other Hokkaido accomodations. Extra charge for a very poor very limited breakfast. No room service whatsoever. Our only Japan disappointment!
by A verified traveler
Posted 17 Jan 2024
by A verified traveler
Posted 12 Jan 2024
This property is gorgeous , the staff and services are premium. The food is delicious. The surrounding is beautiful and amazing. If you have a car, I strongly recommend it. I like everything except the earlier afternoon shuttle service.
The hotel provides free shuttle service to nearby ski resort Annupuri. It has 7:30, 8:30am shuttle to Annupuri, and 3pm pick up from Annupuri. The only way to get back to hotel is by taxi if you missed the 3pm shuttle; however, taxi is hard to find overall. If the hotel can extend their pickup after4pm, then it is perfect.overall, I am very happy with it. Thanks for their staff and excellent service!
by A verified traveler
Quiet Beautiful Location with Wonderful Staff
Posted 3 Mar 2023 on HotelsWe had the best stay! All of the staff were very friendly and very accommodating. We were very sad to leave this place – the loveliest hosts in one of the most beautiful places. Magi made us feel at home and was great with translating, Ryu helped us plan our days and gave great local attraction suggestions, Ichiro was flexible with our schedule, and Natsuki was the best driver and and made our transit enjoyable. Can't wait to come back!
by A verified traveler from Seattle
Posted 14 Feb 2020 on Orbitz
I love how secluded Keyspring was! The staff are all amazing and kind and such great hosts. The breakfast was amazing. They offer rides to the resort and onsen and dinner if needed. They made us feel right at home. We didn't want to leave!
Comment from Hotel Management
18 Feb 2020 by Keyspring Niseko , Hotel Management
Thank you for staying with us! We hope to see you soon again.
by A verified traveler from Auckland NZ / Altillac, France
Posted 13 Feb 2020
Amazing service, spectacularly friendly welcome - probably the most gracious hosts we have ever stayed with (and we travel a lot). Clean, convenient and beautiful mountain view - this is by far the best place we stayed on our 8 week trip, stay here if you can!
by A verified traveler
Posted 22 Jan 2020 on Hotels
Comment from Hotel Management
22 Jan 2020 by Hotel Keyspring Niseko, Hotel Management
Thank you for staying with us!
by A verified traveler
Secluded and peaceful but close to skii and onsen
Posted 30 Dec 2019 on HotelsThese cabins are the perfect place to stay for relaxing experience in Niseko. It’s located close to the locals ski spot, hotsprings and has an excellent restaurant over top. It is a little far from a grocery or convenience store but its also away from the busy bustling euro town of hirafu. We would definitely recommend.
Comment from Hotel Management
5 Jan 2020 by Keyspring Niseko, Hotel Management
Thank you so much for staying with us. We are happy that you enjoyed your stay and hope to see you soon again！
by A verified traveler
Posted 25 Feb 2019
Location a little bit far & room was small distance from Hirafu to here takes around 30 minutes
Recommended
for Everyoneby A verified traveler from Canada
Just book thos hotel
Posted 21 Feb 2018Keyspring Niseko is clean, fascilities are well maintained, the food is extremely good, its close to the mountain ( about 5 minutes with a shuttle) and the staff is very friendly. However, you can find these qualities in many other places on the mountain. What i look for in lodging when going on a ski trip is the feeling of being cosy, good overall energy, beautiful setting and comfort of resting among the family and friends. Keyspring Niseko is one of the very few unique places that provides these qualities. Its staff are not just friendly, they become your friends. The atmosphere is relaxed and the air is full of positive energy. Its a place run by people with big warm hearts,beautiful souls, and a true warm smile. I had one of the best ski trips of my life staying there and while awesome snow and mountains played a part of it, the people and staff i have met at Keyspring made it special and unforgetable.
Comment from Hotel Management
25 Feb 2018 by Keyspring Niseko , Hotel Management
Thank you for your review! We are very happy that you enjoyed your stay with us and that you had a good time in Niseko ^^ We will be missing you and hope that you come back again. Kind regards, Keyspring Niseko Staff
