Ratings based on 12 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2023
Horrible and disgusting and such poor service. We spoke with the hotel's reservation a couple of hours before arrival to confirm our 2 rooms and they confirmed back. When arriving there was initially nobody and reception and then a whirlwind of confusion started. Clearly our rooms weren't ready, staff we're sprinting to start to clean rooms and even kicked out a family out of one of our rooms who then had to run over the lawn with their belongings and stuff in their hands. In the meanwhile no staff to come inform us of anything but we saw mayhem happening before our eyes. We have 3 young kids and waiting in the evening when they are sleepy and hungry was not pleasant. When finally "finding" our own room and dragging our own luggages, they indicated the rooms were just needing "touch up", when we entered the room it was just so disgusting, there were even cockroaches in the bathroom. The staff were unhelpful and rude , we ended up leaving and booked another hotel nearby. The whole experience was so unbelievably bad!
by A verified traveler
A realxing place with a cool pool by the lake
Posted 3 Mar 2020 on HotelsWe booked a family room for 3 in Thuduwa Camp for 1 night in February 2020. For us a great place for a stopover of 1 night on the way from the Kandy area to the beaches. Great pool to relax and very nice palm gardens on the shore of a lake. The family room was very spacious with comfortable beds and good air conditioning (please check which type of room you book as the pictures shown by hotels.com did not correspond (in terms of style and furniture) to the room we got: it was more spacious but less "modern"). We enjoyed our stay!
Comment from Hotel Management
16 Mar 2020 by Dinesh, Hotel Management
Dear Dario,
Thank you for your amazing review. It means a lot to us. Hope you and your family are safe. Wish you all good health in this hard time! Have a good day!
by A verified traveler
Posted 6 Jan 2020
The location is on a beautiful lake, it's quiet and serene. The room was perfect for a family of 4, clean and very comfortable. The restaurant served really great food and was excellent value. Dinesh from the hotel was also great, getting in contact on Whatsapp and arranging a Safari with breakfast boxes for us and also a transfer to Colombo the next day.
Comment from Hotel Management
7 Jan 2020 by Dinesh W., Hotel Management
Dear Ria,
Thank you for your kind words, about the hotel and about the safari we arranged. It's always nice to see that we were able to make our guest happy. Finally that's our biggest achievement. Thank you and hope to see you in another time soon! :)
by A verified traveler from Australia
Posted 5 Jan 2020
Beautiful and quite place to stay.
Food is very basic and tasteful (no much variety) but ok.
Pool is lovely.
The Manager Pio Is a very polite and nice gentleman.
Do not book the safari through the Camp, very disappointed experience. Over priced, unpleasant discussions with the driver and the guide. The driver took us for only 2 hours safari (I was told 3.5 hours) and He was very upset when we complained, he returned to the park and took us on 2 blocked roads with nothing, I am pretty sure every driver knows the main roads on the park. There are a lot of safari that you can arrange on your own.
Comment from Hotel Management
6 Jan 2020 by Mahesh, Hotel Management
Thank you so much for the review. We are happy that you had a wonderful stay at our property. Unfortunately safari didn't go as we planned and when we asked from the driver his explanation was that he had to wait additional one hour at the Elephant Transit Home as you decided to do it before you start the safari and he didn't charge any additional money for waiting. Will not let that happen again. Thank you!
by A verified traveler
Posted 21 Sep 2019 on Hotels
Thuduwa camp is a beautiful hotel, with a swimming pool under palm trees and little lodges to stay in. We were able to visit the national park on safari while we stayed. The food was lovely, and one evening we had curries for dinner by candlelight near the lake. Would thoroughly recommend this hotel to anyone visiting Udawalwe.
Comment from Hotel Management
22 Sep 2019 by Dinesh W., Hotel Management
Dear Rosanna,
We are so grateful to you for these kind words. This really helps us to improve our business. We hope that you will visit us again in the time to come :)
Wish you all the best!
Thank You!
by A verified traveler
Posted 8 Feb 2019
It's in a stunning location and Prem with his team are always on hand to offer support and help. The villa was perfect for what we needed and wanted and the pool's amazing (it is a rustic but very clean place), 20 minute drive to the park in the morning in the dark was fun (elephants along the way). Breakfast was spot on perfect and the dinner was OK (but nothing special - this should improve with more guests). As a family (with a driver) we loved it.
Comment from Hotel Management
12 Feb 2019 by Dinesh W., Hotel Management
Thank you so much for your time and kind words. Reviews like these always motivate us. We are happy that you and your family had a good time. Looking forward to welcoming you again! Thank You!
by A verified traveler
Posted 8 Feb 2019
Comment from Hotel Management
9 Dec 2022 by Dinesh W., Hotel Management
Thank you!
by A verified traveler
Dejligt hotel/ Camp
Posted 24 Jan 2020 on HotelsDejligt hotel med egne små hytter. Ligger tæt på safariparken. Meget venlige personale. Stor anbefaling herfra.
Comment from Hotel Management
28 Jan 2020 by Dinesh W., Hotel Management
Dear Kristian,
Thank you so much for reviewing us this high. This means a lot to us as staff. Please come and visit us again.Thank you!
by A verified traveler
Bra och fint!
Posted 15 Jan 2020 on HotelsVäldigt trevlig personal och fin plats! Härlig pool och de planerade en superbra privat safari.
Lite mindre skavanker, ex gick det inte att låsa toalettdörren på rummet eller att dra ner ett par av persiennerna på rummet, men inget som störde så mycket.
Comment from Hotel Management
16 Jan 2020 by Dinesh W., Hotel Management
Thank you so much for your valuable thoughts about us. This means a lot to us. Hope to see you again soon! :)
by A verified traveler
Undvik!
Posted 16 Feb 2019 on HotelsUndvik! Vi fick inte bo i vårt förbetalda rum utan fick ett skyffe med spindlar kackerlackor och en glömd frukost. Värsta hotell natten jag haft i mitt liv, och den kostade en hel del!
Comment from Hotel Management
20 Feb 2019 by Dinesh W., Hotel Management
Dear Sara,
First of all, we were trying for more than 2 weeks to contact you. And we wrote you several times asking you to cancel the reservation. Our property was closed due to refurnishing. From our side, we tried our best to contact you but you weren't replying us. And then after your arrival we had no other option but to relocate you to our other property. Still we asked you cancel the reservation for free of charge and then your husband came up with the idea saying deduct 30$ from the room price and we both agreed to that. We are truly sorry about what happened with breakfast boxes. Our kitchen staff didn't know you were vegetarian and they didn't have enough time to prepare you again as you were ready to leave for safari. I'm sorry for all the inconvenience occurred.
Thank you and best regards
