Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Everything was great
Comment from Hotel Management
4 Jun 2024 by Resort Manager, Hotel Management
Dear Najaf, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Thank you once more for your feedback, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La RoseResort Manager
by A verified traveler
Posted 3 Jun 2024
I loved this resort! the staff was accommodating from when you walked into the last minute you left. Very family and pet-friendly. Lots of things to do with kids of all ages. I highly recommend it!!!
Comment from Hotel Management
4 Jun 2024 by Resort Manager, Hotel Management
Dear Angelic, Thank you for your thoughtful review and for recommending us to future guests. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Roman La RoseResort Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Resort Manager, Hotel Management
Dear Nory, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Westin Rancho Mirage Golf Resort & Spa; we hope to see you again soon. Roman La RoseResort Manager
by A verified traveler
Posted 3 Jun 2024
Stay was perfect!
Comment from Hotel Management
3 Jun 2024 by Resort Manager, Hotel Management
Dear Terry, Thank you for the kind rating. We are delighted your time at The Westin Rancho Mirage Golf Resort & Spa was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Roman La RoseResort Manager
by A verified traveler
Posted 2 Jun 2024
Great over experience
Comment from Hotel Management
3 Jun 2024 by Resort Manager, Hotel Management
Dear Anait, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Westin Rancho Mirage Golf Resort & Spa; we hope to see you again soon. Roman La RoseResort Manager
by A verified traveler
Posted 2 Jun 2024
Coleman was an excellent host! Made my check in experience great!
Comment from Hotel Management
2 Jun 2024 by Resort Manager, Hotel Management
Dear Adam, Thank you for your recent stay at The Westin Rancho Mirage Golf Resort & Spa and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Coleman. Thank you again, and we hope to have the opportunity to welcome you back very soon.Roman La RoseResort Manager
by A verified traveler
Posted 30 May 2024
Lots of noise with screaming children at pool ..
very old and dated facility
Staff not friendly or talkative
Had to pay for self parking daily
Adult pool was dated and not inviting
The bartender there was the only friendly guy Ernie !!!
Comment from Hotel Management
31 May 2024 by Resort Manager, Hotel Management
Dear Ruzanna, Thank you for your review and for choosing us during your visit to Palm Springs. While we hope you enjoyed your overall stay, we understand your comments regarding our property, and they will be used to plan for future updates and for refreshing our resort. We appreciate feedback that helps us improve moving forward. It was also disappointing to read about the service shortfalls you experienced during your time with us. Your comments are valuable to us and have been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Thank you once more for your business, and we hope to have the opportunity to host you again.Roman La Rose,Resort Manager
by A verified traveler from McKinney
Posted 29 May 2024
it felt over capacity sold, long registration line, dust was everywhere, pools were crowded and not clean
Comment from Hotel Management
30 May 2024 by Resort Manager, Hotel Management
Dear Saman, Thank you for taking the time to post a review. It is always our goal to provide a seamless visit to our guests; therefore, we are sorry for not meeting your expectations and for the frustrations caused to you at our pool and front desk. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Furthermore, we were disappointed to read about the cleanliness issues you encountered. We will follow up on your concerns appropriately to ensure we focus on delivering a rejuvenating environment to our guests. We hope you will consider us again and allow us the opportunity to better your stay.Roman La Rose,Resort Manager
by A verified traveler
Posted 29 May 2024
Overall, the property is very nice, clean and peaceful at the time we stayed. Room looks very spacious but the carpet was old and faded. Outdoor amenities are excellent. Food service not good at the Chef's Secret Window. Most of the time it was unattended or nobody there to take orders. Fireside Lounge and Las Brizas Bar has good service and food tasted very good.
Comment from Hotel Management
30 May 2024 by Resort Manager, Hotel Management
Dear Cynthia, Thank you for making The Westin Rancho Mirage Golf Resort & Spa a part of your travel plans. We are glad to know you loved our well-maintained, beautiful property and spacious accommodations, as well as the thoughtful amenities we offer. It is also nice to read you had a pleasant experience at Fireside Loungeand Las Brisas Bar. However, we are sorry for the unsatisfactory service you received at one of our on-site restaurants. We will address your comments appropriately to ensure we are more diligent in our efforts going forward. Meanwhile, your concern with regard to the carpet has been noted and shared accordingly. We appreciate your feedback and hope to see you again on your future visit to the area. Roman La Rose,Resort Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Resort Manager, Hotel Management
Dear Jennifer, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Roman La Rose,Resort Manager
