Ratings based on 55 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2022
by A verified traveler
Posted 26 Apr 2022 on Hotels
Comment from Hotel Management
5 May 2022 by Regards, Kueh Lian See, General Manager, Hotel Management
Thank you for taking the time to extend a rating to us during your recent stay. Please accept our sincerest apologies for any inconveniences you may have experienced where our standard did not meet your expectations during your stay with us. We hope you do come back and give us the opportunity to better serve you. We wish you a pleasant day!
by A verified traveler
Posted 3 Feb 2020 on Hotels
by A verified traveler
Cosy and spacious chalet
Posted 1 Feb 2020 on HotelsAbsolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
by A verified traveler
Nice accommodation; restaurant disappointing.
Posted 31 Jan 2020 on HotelsWe stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
by A verified traveler
Room not fullfill as per request
Posted 22 Dec 2019 on HotelsOnline confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators???
And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
by A verified traveler
Posted 25 Oct 2019
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient.
The location at Poring Hot springs is absolutely spectacular
by A verified traveler from London
Posted 19 Jun 2019 on Ebookers
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
by A verified traveler
Posted 18 Jun 2019
by A verified traveler
Posted 13 Jun 2019
The room is nice and near the hot spring
