Ratings based on 19 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2023
The staff was so helpful, directing me to a clinic when I fell hiking. Called the clinic to tell them we were coming.
Comment from Hotel Management
17 Oct 2023 by coolnest Team, Hotel Management
Hello Holly,Thank you very much for your nice feedback. I hope you're well again.
by A verified traveler
Posted 16 Apr 2023 on Hotels
Comment from Hotel Management
19 Apr 2023 by sabrina , Hotel Management
Hallo Jonathan, vielen Dank für deine tolle Bewertung. Es freut uns sehr das du dich bei uns sehr wohlgefühlt hast. Dein coolnest Team 3
by A verified traveler
Posted 13 Oct 2022
Amazing views food was great room sizes are decent
Comment from Hotel Management
13 Oct 2022 by coolnest , Hotel Management
Thank you very much for your kind words Sam, were looking forward to welcome you back in winter
by A verified traveler
Posted 9 Oct 2022 on Hotels
Comment from Hotel Management
10 Oct 2022 by coolnest , Hotel Management
Lieber Patrick, vielen Dank für dein Feedback und 10 von 10 Punkten, made our day today!
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
16 Jan 2024 by coolnest Team, Hotel Management
Servus Madeleine!Vielen Dank für deine 5 von 5! Wir freuen uns auf ein anderes Mal im coolnest. Bis dahin alles Liebe & Gute!Dein coolnest Team
by A verified traveler
Posted 2 Jan 2024
Alles cool! Pool schön warm (einziges Mini-Manko: keine Massagedüsen zum einschalten aktiv), Frühstück Top. Shuttle zur Piste. Praktische Zimmer mit viel Ablage, super. Wir kommen wieder.
Comment from Hotel Management
16 Jan 2024 by coolnest Team, Hotel Management
Liebe Maria!Die Massagedüsen sind ausgefallen. Wir haben uns bereits darum gekümmert. Vielen Dank für dein Lob! Es ist schön zu sehen, dass die Mühe sich auszahlt. Schöne Grüße
by A verified traveler
Posted 9 Nov 2023
The property was recommended to me by a German acquaintance: it is really nice in terms of architecture, style and services.
What was disappointing to me was my experience with my dog. During my reservation, the property was identified as "animals allowed" by Expedia, so I simply reserved for me and my 3 daughters. When I got there, the personnel told me they actually only have 2 rooms for dogs, that for this reason, the only way for me to be their guest was paying 20 € more per day (which is quite common in my experience with hotels with dogs) and, on top of that, 90€ for additional cleaning. I was > 600 Km from home and after a 7 hrs drive, and I had already paid in advance. So I accepted. When I checked out, it actually came out that the additional spend for cleaning was 180€. despite my complaints, they kept telling that they had clarified the actual surcharge for cleaning would be 90€x2, on top of the normal cleaning already included in the reservation rates. This is important to know for other Expedia customers that would like to consider the property for their trip with animals.
Comment from Hotel Management
14 Nov 2023 by coolnest , Hotel Management
Dear Cecilia, thank you for your kind words. The Hotel is actually a non-dog hotel except the 2 rooms. We were not aware that Expedia claims, "dogs allowed" but we will have to change this fact asap. We apologise for the inconvenience. When you pre-book with your dog, you will get our dog rules in adavance and know them before arrival or booking. Our dog rules are: As all other rooms are anti-allergy rooms, dogs can only check in to Garden Nest No. 103 or Sweet Nest No. 410. For this reason, it is not possible to move or change rooms during your stay. Due to the increased cleaning effort, we charge 49,- Euro for the final cleaning of the room and 20,- Euro per day per dog for a stay of 1-3 nights. For a stay of 4 nights or more we charge 99,- Euro for the final cleaning of the room and 20,- Euro per day per dog. In case you bring your dog without letting us know in advance and use a "non dog" room, we will charge 180 Euros for the cleaning." Thanks for your understanding and best wishes from the coolnest Team
by A verified traveler
Posted 8 Oct 2023
Einfach nur wow..
Comment from Hotel Management
17 Oct 2023 by coolnest Team, Hotel Management
Hallo Milenko, danke für dein tolles Feedback. Dein coolnest Team
by A verified traveler
Posted 17 Aug 2023 on Ebookers
by A verified traveler
Posted 26 Jul 2023 on Hotels
Super lækkert hotel med den skønneste pool på taget. Lækker morgenmad med den bedste udsigt.
Comment from Hotel Management
4 Aug 2023 by coolnest Team, Hotel Management
Hello Marie, Thank you for your great feedback.your coolnest Team
