Ratings based on 973 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Upon entering it had a bad smell. There was cigarette burns on toilet seat. Carpet was very dirty with stains. Sofa was also stained. We left key on table and left hotel. I was to embarrassed to go to the desk because why would they put someone in that room to begin with. The gentlemen at the frontdesk was very kind but the room was terrible and I absorbed the cost as the hotel would not refund money through phone call cause I didnt go to front desk n complain . I shouldnt have to complain about a room that should not of been rented to me to begin with. We left and went to a another hotel. I would not recommend them to anyone!!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 10 May 2024
Very nice, did not like the phone not working, also, it would have been nice to be able to sit outside.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Waheedah,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by General Manager , Hotel Management
Dear Joseph,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 5 May 2024
The property was clean and quiet. My room the air had to be dropped to like 65 just for it to kick on. No breakfast just coffee
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Shannon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 5 May 2024
The room smelled like stale cigarette smoke. The beds were very uncomfortable and noisy
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear LuAnn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Prity,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 3 May 2024
Hotel was comfortable and convenient, enjoyed the morning coffee.
Comment from Hotel Management
4 May 2024 by General Manager , Hotel Management
Dear Matthew,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 3 May 2024
The convenience
Comment from Hotel Management
3 May 2024 by General Manager , Hotel Management
Dear Brittany,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by General Manager , Hotel Management
Dear Haoyu,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
