Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Stains on pillow case, linen smelled weird, latch on door was loose, entry way light didn’t work in room, and the absolute worse was a roach on the nightstand, kept the lights on after that and didn’t get very much sleep!
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Tim,Thanks for staying at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guests rate us as the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely Hotel Manager
by A verified traveler
Posted 7 Jun 2024
Very nice
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Danny,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager
by A verified traveler
Posted 3 Jun 2024
Staff was nice. Location was easy to get to. Room was clean. Phone did not work. Bathroom light was taped to ceiling with construction tape. Only 2 towels were given, had to ask for more. Had to ask for more soap . The fan in the bathroom made a grinding noise. I had to empty trash everyday, The breakfast was very sparse. 1 banana, some cereal, yogurt and waffles. Tea containers were empty . No protein available. Was hoping for maybe oatmeal, or hard boiled eggs, or toast and peanut butter.. Apples oranges maybe would be nice.
by A verified traveler
Posted 25 May 2024
Very quiet and safe
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Haiying,Thank you for your great feedback. We're delighted to hear that you found our location very quiet and safe. Ensuring a peaceful and secure environment for our guests is one of our top priorities. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Noel Dekort General Manager Sleep Inn (919) 993-3393 gm.nc327@choicehotels.com
by A verified traveler
Posted 24 May 2024
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Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Joanna,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Noel Dekort General Manager Sleep Inn (919) 993-3393 gm.nc327@choicehotels.com
by A verified traveler
Posted 21 May 2024
The staff is pretty rude.
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Laura,Thank you for staying at our hotel during your last visit to our area. We apologize for the staff's rude behaviour. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality. Sincerely,Hotel Manager
by A verified traveler
Posted 19 May 2024
Convenience
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Danny, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager
by A verified traveler
Posted 18 May 2024
Professional, kind staff. Clean. Quiet. Would stay again. However - the single step into the room from outside is very high-hard for me. The pillows were big and too hard. Hurt my neck to sleep on them. All in all, great little place with beautiful rose garden outside.
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Jennifer,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager
by A verified traveler
Posted 17 May 2024
The staff were very friendly and helpful. The amenities are ok but some of the facilities like the locker in the room was not working and the water fountain near the lobby was also not working. The breakfast had limited options and the items that were over were not being replaced, even within the breakfast timing window.
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Gajanana,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent and you see our staff was friendly and helpful. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. SincerelyHotel Manager
