Ratings based on 984 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Generally clean property. They should offer free breakfast
by A verified traveler
Posted 17 May 2024
Clean room at a good price. Room lacks coffee maker, ironing board and refrigerator. Free coffee off the lobby.
Comment from Hotel Management
19 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Randy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am happy to read that you were pleased with the clean room and good pricing. Not all room will have the amenities you will need so in the future please explore the other room options we have available with a coffee maker, ironing board or refrigerator. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services and your comments will be use as a coaching opportunity for our staff. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 May 2024
Horrible property!
Comment from Hotel Management
6 May 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Tanya, for taking the time to write a review of your stay at the Red Roof Inn Raleigh Southwest - Cary. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler from Hafnarfjörður
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Olafur,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
20 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Kindra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Apr 2024
Rooms look like they are being remodeled, the rest of the building is older. No breakfast, just bad coffee.
Comment from Hotel Management
26 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn Raleigh Southwest - Cary appreciate your 3/5 score following your stay. You stated that the lack of breakfast, the bad coffee and the other listed issues hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Apr 2024
Nice but average hotel
Comment from Hotel Management
26 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Herman. The staff and I at the Red Roof Inn Raleigh Southwest - Cary appreciate your 3/5 score following your stay. You stated that the hotel was nice but average. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
With all the no smoking signs up, whenever we opened our door all we could smell was marijuana. My grandson has allergies and he was having trouble breathing.
Comment from Hotel Management
22 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Elizabeth,We are sorry to hear your recent experience at the Red Roof Inn Raleigh Southwest - Cary did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Mariel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
5 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Theodore, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Raleigh Southwest - Cary. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
