Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
easy
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Kayla,Thank you for taking the time to share your feedback with us. We appreciate your comments and will use them to enhance our future guests' experiences. If you have any further concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 14 Jun 2024
Breakfast scarce and pool not open
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Lori,We apologize for any inconvenience caused by the limited breakfast options and pool closure. Please feel free to contact our management team with any further feedback or concerns you may have regarding your recent stay. Your input is appreciated as we continuously strive to enhance our guests' experience.
by A verified traveler from Nanuet
Posted 14 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Gabriel, We're sorry to hear your stay did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share, so we can address any concerns. Your satisfaction is important to us.
by A verified traveler
Posted 14 Jun 2024
breakfast needs more choices
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Kimberly,We appreciate your feedback regarding our breakfast options and will share it with our team for future improvements. Guest satisfaction is important to us, and we strive to enhance the overall experience for our guests. Thank you for staying with us.
by A verified traveler
Posted 13 Jun 2024
.
Comment from Hotel Management
16 Jun 2024 by Manager, Hotel Management
Hello Tabitha,We appreciate your feedback and are sorry to hear about your experience at our hotel. Please feel free to contact our management team to address your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 Jun 2024
Great value
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Zonna,We are delighted to hear that you found our hotel to be great value. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 13 Jun 2024
Great continental breakfast. Very convenient to airport.
Limited parking if fully booked. Would stay there again.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Timothy,Thank you for your positive feedback on our continental breakfast and convenient location near the airport. We appreciate your review and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 8 Jun 2024
The staff was very pleasant and helpful. Had an issuecwith shower nozzle and the ftont desk wrote it down and sent someone to resolve. My only critique would be that they sould provide condiments for the breakfast if providing breakfast burritos. But; that was minor.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Anne,We appreciate your kind words about our staff and prompt issue resolution. Your feedback about condiments for breakfast burritos is duly noted for future improvements. Thank you for sharing your experience with us.
by A verified traveler
Posted 8 Jun 2024
I have a detector that I use in hotels to checks for hidden cameras and when I scanned the room it went crazy I could not see anything but very concerning
Someone knocked on my door at 930 and wouldn’t go away. The vending machine was out of water and they acted like it was an inconvenience to give me water
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Marla,We take your feedback seriously and will review the issues mentioned to ensure the best experience for our guests. Your comfort and safety are our top priorities, and we apologize for any inconvenience you may have experienced. We appreciate you bringing these concerns to our attention for further investigation.
by A verified traveler
Posted 8 Jun 2024
It was a nice property looked newly renovated and had an overall great atmosphere
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Zachary,We are delighted to hear that you enjoyed our newly renovated property and the great atmosphere it offers. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.
