Ratings based on 586 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The area of property ouside with papers as if it were an unhealthy area. The hallway to the room has a bad smell because they don't put the air conditioning in those hallways and it smells unpleasant, like old. Another thing is during the time I was there they never cleaned the room. They only took out the trash and changed the towels. The sheets were changed only once during the 1 week I stayed. and when they went to clean they said that we couldn't be there to clean them "hotel policy", and they said let's take out the trash, it's incredible that they have to do their job. After we weren't there, they didn't clean because the floor had some things around the trash as a sign that they didn't clean. They should improve the cleanliness of the rooms and the unpleasant smell in the hallway.
by A verified traveler
Posted 1 Jun 2024
Was very noisy the staff was still cleaning at 5,could hear everyone in hallway all night.The beds say queen but it’s more like full.Front desk was really nice,but that’s really the only compliment I can give.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Crystal,We're deeply sorry to hear about the noise disturbance and the discomfort you experienced during your stay. Providing a peaceful environment for our guests is a priority, and we apologize for falling short of your expectations in this regard. Additionally, we regret any inconvenience caused by the discrepancy in bed size. Your feedback about the noise levels and bed size is valuable to us, and we'll address these issues with our team to ensure improvements are made. We're glad to hear that our front desk staff provided good service, and we appreciate your recognition of their efforts. We apologize for any inconvenience this may have caused you, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
The hotel was ok, staff was great. But location is kind of scary
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Tien,Thank you for your valuable feedback. We're delighted to hear that you found our staff exceptional. However, we're concerned to learn about your perception of the location. We take all guest safety concerns seriously and will look into ways to address this issue. We appreciate your honesty and hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Gennie,Thank you for your fantastic review and for rating your experience at our hotel as a perfect 5 out of 5! We're thrilled to hear that you had an amazing stay. Your feedback is truly appreciated, and we can't wait to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
Very good
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear AISSA,Thank you for the excellent rating! We're thrilled to hear that you had a very good experience with us. If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Hope,Thank you for your feedback and for the 4 out of 5 rating! We appreciate your positive review and are glad to hear that you had a satisfying experience during your stay. If there are any specific suggestions or requests you have for your next visit, please feel free to let us know. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Nice
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Lizandro,Thank you for taking the time to share your feedback! We're delighted to hear that you had a nice experience with us. Your satisfaction is our priority, and we're grateful for your positive review. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Limited breakfast all they had was cereal and waffles. Had bread but no toaster. Had cereal but no milk… had waffles but no syrup. Also, the front desk ask for a $50 deposit down and said they will return it upon checkout. Never did. Room was decent but walls are thin. Heard everything and everyone yelling and screaming it was ridiculous.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Kiyah,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we'll promptly address the breakfast and deposit issues to ensure a more satisfying experience for future guests. We regret any inconvenience caused and hope to welcome you back for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Breakfast was terrible, unless u liked Waffels. No toaster. No eggs.
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Corey,Thank you for your feedback. We apologize for the inconvenience caused by the limited breakfast options during your stay. We'll review our breakfast offerings to ensure a more diverse selection that caters to all preferences. Your input is valued, and we hope to have the opportunity to provide an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Vanessa,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had an excellent experience with us. If you have any future travel plans or if there's anything else we can do to make your stay even more enjoyable, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!Sincerely, Hotel Manager
