Ratings based on 972 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
The first room they gave me smelled of mens cologne to the point it made my head hurt..the second room wasn't any better the door had a crack in it to the point you could see the hallway and the people walking,so I
used the ironing board to block the view every night i was there and there was a camera in the room and I was told it was a people counter🤔and in the ceiling over the bed was a red wire hanging and it looked to be a microphone, we pulled on but it wouldn't come down..I couldn't change hotels because we booked through a 3rd party and I would have to go back through the 3rd party in which I was told it would be at least a week before the funds would be back on my card couldn't do that so I had to pray and stay ..The hallways constantly smelled of weed and the staff wasn't very friendly the only one that was friendly was Danielle..Over all I wasnt pleased with the hotel,staff or up keep of the property..
Comment from Hotel Management
24 Jun 2024 by D. Shearin , Hotel Management
Thank you for feedback
by A verified traveler
Posted 23 Jun 2024
Disappointed!! I booked the place thinking it was part of the Wyndham hotel chain. It was our first time in Raleigh NC. The area was sketchy. We saw people hanging out by the railroad track next to the hotel sitting around and building a fire. The hotel was supposed to be a NON-Smoking, but we saw several people walking around the hotel smoking outside at 10PM. Once we checked in, I was told that the front elevator was not working, and to park in the back and use the back elevator. We drove to the back and the lighting to the back door was not working. It was dark and felt unsafe.
There were more people hanging out in the parking area next to the wooded area outside smoking. The room was spacious, but the beds were very small. There is no lock on the bathroom door. There is no fridge in the room and the ice machine on our floor was not working. When we checked in, we were told that the pool was out of service. My kids were looking forward to using the pool. The yogurt served at breakfast was frozen. I booked two nights but left the after the first night, even though I already paid for it. I will never stay at any La Quinta Inn by Wyndham.
Comment from Hotel Management
24 Jun 2024 by General Manager, Hotel Management
Dear Eve,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 21 Jun 2024
I didn’t like it
Comment from Hotel Management
22 Jun 2024 by General Manager, Hotel Management
Dear Claudia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 20 Jun 2024
Room was clean and comfortable. Staff was friendly. Not much to do in immediate area. Breakfast could be more substantial.
Comment from Hotel Management
21 Jun 2024 by General Manager, Hotel Management
Dear Faith,We are delighted that you decided to stay with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 18 Jun 2024
Decent price
Comment from Hotel Management
19 Jun 2024 by General Manager, Hotel Management
Dear Melissa,It was great to have you staying with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 18 Jun 2024
The staff was very friendly and helpful
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Joanna,We loved having you stay with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 16 Jun 2024
Was not warned in a timely manner that the pool was broken, if I had been warned I would have gotten a refund and found a different hotel, in the pictures for the property there is a hot tub but actual property does not have one, bathtub/shower was dirty and peeling, a lot of the outlets in the room did not work, and 2 of the lights didn’t work, overall cleanliness for the rest of the room was good.
Comment from Hotel Management
17 Jun 2024 by D. Shearin , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 16 Jun 2024
The property was old and in need of repair. It was clean though
Comment from Hotel Management
17 Jun 2024 by D. Shearin , Hotel Management
Thank you for your feedback
by A verified traveler from Calhoun
Posted 15 Jun 2024
This is an old hotel and some of the lights didnt work, the staff were frendley but the computers were slow and had a long line to check in. the front door was automatic but moved at a snales pace. noisy.
Comment from Hotel Management
15 Jun 2024 by General Manager, Hotel Management
Dear Rafael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 10 Jun 2024
Pool was not open. There was no phone in the room (notified staff) TV was not easy to follow
Comment from Hotel Management
11 Jun 2024 by D. Shearin , Hotel Management
Thank you for your feedback
