Ratings based on 30 Verified Reviews
4.6 Room cleanliness
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
Location pretty convenient to both west and east campus of dukeU. Spacious unit with nice decoration. Safe and enjoyable. Customer service is very nice.
Comment from Hotel Management
22 Mar 2024 by Kasa University Medical Center Durham, Hotel Management
Hi MIN, We are thrilled to hear that you found Kasa University Medical Center Durham's location convenient for your visit to Duke University. It warms our hearts to know that you enjoyed the spacious unit and nice decor and felt safe and comfortable during your stay. Our team takes great pride in providing excellent customer service, and we are delighted that you had a positive experience. We look forward to welcoming you back on your future travels! Best regards, Team Kasa
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Kasa University Medical Center Durham, Hotel Management
Hi minako,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Kasa University Medical Center Durham, Hotel Management
Hi STEPHEN,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Never again!
Posted 20 Dec 2023 on HotelsThis property was beautiful on the outside but very scary on the inside! It felt like a prison!!!! I’m not sure why they have all the gates and high security because it was located near duke University! Overall we had a very difficult time getting into the property and getting out! There were five codes and the instructions were not clear!!! They sent text after text it was so daunting and confusing!!!!
Comment from Hotel Management
21 Dec 2023 by Kasa University Medical Center Durham, Hotel Management
Hi Krystopher,Thank you for sharing your experience, and we're truly sorry to hear that your stay didn't meet your expectations. While intended for safety, it sounds like the security measures caused more frustration than comfort. We understand that simplicity is key, especially when it comes to entering and exiting our properties. Please rest assured we're taking your feedback seriously and will review our security protocols and communication methods to ensure they are user-friendly and clear. Your comfort and ease are our top priorities, and we're committed to improving based on your valuable input. If there's anything specific we can do to make things right for you, please don't hesitate to contact us directly.Sincerely,Team Kasa
by A verified traveler
A Durham favorite
Posted 6 Dec 2023 on HotelsThe apartment we rented for our stay in Durham was amazingly clean and comfortable. My husband only had a 4 minute drive to Duke for his testing. There are grocery stores and fantastic restaurants within walking distance to the complex and we definitely felt safe and secure in the building. The sound machine provided in the master bedroom helped our toddler fall right to sleep every night we were there. My family has already decided this is where we will be staying every time we have to come to Durham, we loved it so much.
Comment from Hotel Management
6 Dec 2023 by Kasa University Medical Center Durham, Hotel Management
Hi Candice,Thank you very much for choosing to stay at Kasa University Medical Center Durham and for sharing your experience with us. We are delighted to hear that the apartment was exceptionally clean and comfortable, providing a perfect home away from home for you and your family. It's great to know that the location was convenient for your husband's testing at Duke, and the nearby grocery stores and fantastic restaurants added to the overall convenience of your stay. We are also pleased that the sound machine in the master bedroom helped your toddler fall asleep easily every night. Your kind words and recommendation mean a lot to us, and we are honored to have become your preferred accommodation whenever you visit Durham. We look forward to welcoming you and your family back for another exceptional stay!Best regards,Team Kasa
by A verified traveler
Posted 30 Sep 2023 on Hotels
beautiful nice apartment.
Comment from Hotel Management
1 Oct 2023 by Kasa University Medical Center Durham, Hotel Management
Hi Vahid,We're glad you found our apartment beautiful and nice. We strive to provide comfortable and stylish accommodations. Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon!Best regards,Team Kasa
by A verified traveler
Posted 18 Sep 2023
Passenger Train ran up to three times a day with a disturbing run after midnight...the train always blew a horn as it passed the area...very disrupting to sleep.
Comment from Hotel Management
3 Oct 2023 by Kasa University Medical Center Durham, Hotel Management
Hi Velva,We apologize for any inconvenience caused by the noise from the train passing by. We understand the importance of a peaceful sleep and will consider your feedback to improve our guests' overall experience. Thank you for your understanding.Sincerely,Team Kasa
by A verified traveler
No Toilet Paper
Posted 2 Sep 2023 on HotelsThe location and room were good except there was no toilet paper at all. When I contacted Kasa's online chat they said they could not get toilet paper to the room for two days and asked me to buy some toilet paper for the room.
I honestly was shocked by that customer service. To say sorry, they refunded me $50 after I complained multiple times.
If you are worried about needing to use the bathroom, do not stay at this property.
Comment from Hotel Management
6 Sep 2023 by Team Kasa, Hotel Management
Hi Matthew,We sincerely apologize for the inconvenience you experienced during your stay at Kasa University Medical Center Durham. We understand how important it is to have essential amenities like toilet paper readily available, and we deeply regret that we fell short in meeting your expectations. Your feedback is extremely valuable to us, and we appreciate your understanding. Rest assured that we are taking immediate steps to address this issue and ensure that such incidents do not occur in the future.Sincerely,Team Kasa
by A verified traveler
Posted 27 Aug 2023
by A verified traveler
Posted 16 Aug 2023 on Hotels
Good
