Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The train
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn RTP , Hotel Management
We appreciate your business and thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 13 May 2024
i didn't get any housekeeping throughout my entire stay despite my repeated requests.
black out curtain wasn't working and they wouldn't move me to another room and had to wait for maintenance to fix it.
couldn't see a manager bec. wasn't in on any day
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn RTP , Hotel Management
Again, thank you for taking my telephone call this morning. As I mentioned, I understand and acknowledge your frustration regarding the concerns outlined herein. I apologize once more for any inconvenience we may have caused during your stay. I am equally disappointed in our performance as detailed in this email. As promised, I have communicated your concerns with my leadership team and front-line staff. This unfortunate incident is not indicative of the outstanding service we provide to our guests daily. Based on our previous customer service scores, our lack of communication appears to be an isolated incident, and I can assure you that we will continue to strive to do better. It is our sincere hope that if your travels bring you back to the Raleigh-Durham area, you will give us another opportunity to demonstrate the level of service you expect and deserve.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Hilton Garden Inn -RTP, Hotel Management
Thank you for visiting. See you again soon.
by A verified traveler
Posted 5 May 2024
Overnight stay for graduation. Excellent service and we had a late checkout with no issues.
Comment from Hotel Management
8 May 2024 by Hilton Garden Inn RTP , Hotel Management
Congratulations on your family members graduation. We are glad you were able to stay with us and enjoy a little extra time in town. See you again soon!
by A verified traveler
Posted 5 May 2024
Room smelled and felt clean and fresh. The view was gorgeous
Comment from Hotel Management
8 May 2024 by Hilton Garden Inn RTP , Hotel Management
We are glad you enjoyed your stay with us.
by A verified traveler
Posted 27 Apr 2024
Easy check-in/check-out process, friendly staff, and comfortable bedding. Will definitely consider staying here again.
Comment from Hotel Management
28 Apr 2024 by Hilton Garden Inn -RTP, Hotel Management
Wonderful to hear you enjoyed your visit to the Hilton Garden Inn-RTP. We are glad you stayed with us and we look forward to seeing you again soon!
by A verified traveler
Posted 21 Apr 2024
Upon entering the lobby there were 2 ladies working the front desk. 1 clearly didn’t want to help or was leaving for the day, not sure but she gave no eye contact or greeting but the other lady did professionally engage. The facility was overall clean but a little dated, especially the carpets. The pillows are NOT very comfortable very flat, which made for a restless night.
Comment from Hotel Management
22 Apr 2024 by Hilton Garden Inn -RTP, Hotel Management
We appreciate your business and thank you for your feedback. We understand we have some areas of opportunity and look forward to improving our overall experience for our valued guest. See you again soon!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hilton Garden Inn RTP , Hotel Management
Thank you for staying with us. We appreciate the opportunity to serve you. See you again soon.
by A verified traveler
Posted 13 Apr 2024
Great experience
Comment from Hotel Management
15 Apr 2024 by Hilton Garden Inn RTP , Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 13 Apr 2024
The water pressure from the bathroom sink was almost nonexistent. I called the front desk and was told that maintenance was gone for the day. How do you stay in a hotel and brush your teeth from the shower???? Unacceptable
Comment from Hotel Management
15 Apr 2024 by Hilton Garden Inn RTP , Hotel Management
Thank you for staying with us. We appreciate your feedback and will look into your concerns immediately. We hope to have the opportunity to serve you again in the future.
