Ratings based on 924 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Friendly staff, comfortable beds, great location! Cannot say enough nice things about the staff- they are happy and really make guests feel welcome!
Comment from Hotel Management
15 May 2024 by J Berry, Hotel Management
Thank you so much for your wonderful review of Hilton Garden Inn Durham University Medical Center! We are delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's heartening to know that their warmth and hospitality made your experience memorable. We're also thrilled that you found our location convenient and our beds comfortable. Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 25 Apr 2024
Great service
Comment from Hotel Management
26 Apr 2024 by J Berry, Hotel Management
Hello Joanne,We are happy to hear that you received great service during your stay with us. We hope you choose to stay with us again on your next visit to the area.
by A verified traveler
Posted 12 Apr 2024
Always enjoy staying here!
Comment from Hotel Management
15 Apr 2024 by J Berry, Hotel Management
Thank you for your review, Dale. We enjoy having you here as well! See you on your next visit!
by A verified traveler
Posted 5 Apr 2024
Comfortable. Lobby amenities.
Comment from Hotel Management
5 Apr 2024 by J Berry, Hotel Management
Thank you for letting us know how your stay was, Janell. We appreciate your business and look forward to your next stay with us.
by A verified traveler from Blacksburg
Posted 4 Apr 2024
Property needs updated
Comment from Hotel Management
4 Apr 2024 by J Berry, Hotel Management
Thank you for your post stay review. Our property has been doing smaller renovations that started in late 2023. We replaced all of our beds, bedding and TV's. In May we will be adding software to our Smart TV's so that you will be able to access the remote and guide from your smart phone. We will also be refurbishing all of our case goods in the rooms.(dressers, nightstands, etc.) There will be more to come as well. We appreciate your business and hope to see you again soon!
by A verified traveler
Posted 2 Apr 2024
The staff were so, so helpful with everything. I liked the free shuttle within the 5-mile radius of the property & on weekends.
What didn't I like? the mattress in my room needs an upgrade and the little kitchenette area need a sink, I had to use the sink in the bathroom for cleaning my personal cup that I travel with.
Comment from Hotel Management
2 Apr 2024 by J Berry, Hotel Management
Thank you for your review, Frances. We are happy to hear that our staff was helpful and accommodating. It looks like you enjoyed our shuttle service as well. We just replaced all of our mattresses in December of 2023 with Sealy Posturepedic mattresses. We will definitely check the mattress in the room you stayed in to see if there is an issue.The Hilton Garden Inn hotels are not setup to have a full wet bar area with a sink. These type of wet bar areas will be found in Hilton's suites and extended stay portfolios. I totally understand what you are saying though.We hope you will give us another try on your next visit to the area.
by A verified traveler
Posted 30 Mar 2024
Super clean. Very nice hotel
Comment from Hotel Management
2 Apr 2024 by J Berry, Hotel Management
Thank you for your review, David. We are happy to hear that you enjoyed your stay.We look forward to your next stay with us.
by A verified traveler
Posted 24 Mar 2024
Excellent and great value
Comment from Hotel Management
25 Mar 2024 by J Berry, Hotel Management
Thank you for your post stay review, Nanette! We are happy to hear that you feel our hotel is a great value. We hope to see you again soon!
by A verified traveler from Kenai
Posted 22 Mar 2024
Tia was professional, efficient, and pleasant during the checkin.
Comment from Hotel Management
22 Mar 2024 by J Berry, Hotel Management
Thank you for your post-stay review, Charles! We are happy to hear that Tia was so accommodating. We will definitely mention this to her at our next employee meeting. We hope to see you again soon!
by A verified traveler
Posted 17 Mar 2024
The Hilton Garden Inn/University Medical Center is walkable to several restaurants, shops, and a grocery store. It is >10 mins from the Duke University campus as well as downtown Durham.
The staff was very friendly and helpful throughout the stay.
Comment from Hotel Management
18 Mar 2024 by J Berry, Hotel Management
Thank you for taking the time to leave this detailed review, Kurtis. We are happy to hear that our staff made you feel welcome. We will share your feedback with our team. We hope to see you again soon!
