Ratings based on 571 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from WINTER PARK
Posted 7 Jun 2024
The deferred maintenance in our room was shocking for a Hilton. The staff was very nice and cordial, though not clear on policies. No hot water one morning.
by A verified traveler
Posted 2 Jun 2024
I loved the fact that hotel was surrounded by restaurants and shopping areas. Hotel staff was courteous and very helpful.
by A verified traveler
Posted 26 May 2024
Staff was so kind and helpful. It was a relaxing and comfortable stay. Bed was comfy, A/C kept room cool, quiet, slept well. Wouldn’t hesitate to stay again
by A verified traveler from Portland
Posted 20 May 2024
The property and staff were fabulous however the Expedia data is incorrect! There is no hot tub and breakfast is not included! They charged 13.95 for breakfast that was not the best!
by A verified traveler
Posted 19 May 2024
This Hilton Garden Inn has gone downhill. My first night I was in a room with old carpeting and out of date furnishings. The room also smelled of mildew. The bathroom was dirty and with chipping paint. The flooring in the bathroom is old & worn and it needs to be replaced.
My second night I switched rooms, because the odor of mildew made me slightly nauseous. The second room was a little better, but it also had old carpeting. The bathroom needs a fresh coat of paint and new flooring. The AC in the room would periodically blow hot air and then cold air. And was quite loud.
Overall, the rate I paid was not worth what the room looked like. This location did not live up to what I expect from a Hilton property.
by A verified traveler
Posted 14 May 2024
Front desk and breakfast staff were very very friendly and efficient. However our room was never cleaned with clean towels unless we went down to the front desk. When they finally did come to clean they did not sweep the bathroom floor
by A verified traveler
Posted 13 May 2024
Room was dated w old tv and chipped paint
by A verified traveler
Posted 13 May 2024
Third time staying at this establishment. Close to restaurants and mall across the street.
by A verified traveler
Posted 7 May 2024
The temperature in the room was 64 degrees. We had to be switched to a different room. Did not realize that breakfast was not included. There was water on the floor of the bathroom because the shower rod was not secure. Had to go down to the lobby to get extra towels. When we registered it took over 20 minutes and there was only one person ahead of us. The pool was being worked on so we could not use it. I expected a Hilton to be much better than that considering the price.
by A verified traveler
Posted 29 Apr 2024
Great location and reasonably priced. But…
The parking lot was littered with trash. The trash receptacle at the entry door was overflowing with trash and trash was piled up beside it.
The room I was in was outdated. Old carpeting and chipped paint in the bathroom. For a Hilton I was very disappointed.
