Ratings based on 508 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Old
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 2 Apr 2024
Never again
Comment from Hotel Management
3 Apr 2024 by Hotel Management , Hotel Management
Dear Gary, Thank you for choosing us and sharing your feedback. We regret that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings during your stay. We strive to provide exceptional service and accommodations to all our guests. So, we will share your feedback as a tool to enhance future guests' experiences. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel management
by A verified traveler
Posted 29 Mar 2024
It was peaceful
by A verified traveler
Posted 17 Feb 2024
Great property
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Dupree, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and it is gratifying to know that you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler from West Palm Beach
Posted 17 Feb 2024
Upon check in the room smelled like smoke, there was no toilet paper or towels. The window was open and the fridge was dirty. There was no remote. When I went to the front desk to change rooms, they just told me they'd refund my money, and I was stuck in a town I don't know with no place to stay.
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Majlis, We appreciate you being our guest and providing your valuable review. We are sorry that we failed to meet your expectations and even more so for failing to resolve your concerns satisfactorily. Maintaining clean and seamless accommodations is one of our top priorities, and we regret any oversights while preparing your suite. We will discuss your feedback with our housekeeping and maintenance teams to ensure such matters are not repeated. Although your experience is not typical, we will continue working to enhance our guest experience. We welcome you to try us again in the future so we can have the opportunity to show you the outstanding visit you deserve.Sincerely,Hotel Management
by A verified traveler
Get value for price
Posted 11 Feb 2024 on HotelsGreat value for price.very peaceful had everything in room that was needed.was super clean.only negative was no trash can in my room but that is no biggie cause stay was excellent
by A verified traveler
Worst place I have ever stayed
Posted 8 Feb 2024 on HotelsComment from Hotel Management
9 Feb 2024 by Hotel Management , Hotel Management
Dear James, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
by A verified traveler from Holly Springs
Posted 2 Feb 2024 on Travelocity
