Ratings based on 722 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Wasn’t crazy about the key for the elevator. I had to help so many older adults get to theirfloors
Comment from Hotel Management
14 Jun 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Peggyann,Thank you for taking the time to share your feedback about your recent stay at our hotel. I appreciate your honesty and want to assure you that your comments have been heard.I apologize for any inconvenience you experienced with the key for the elevator. Our aim is to provide a seamless and hassle-free stay for all our guests, regardless of age or physical abilities. Your feedback has prompted us to reevaluate our current system to ensure a smoother and more user-friendly experience for everyone. We will be examining different options to address this issue and make it more accommodating for all our guests.Please accept my gratitude for helping the older adults during your stay. Your kind and considerate actions reflect the values we strive for at our hotel, and we are grateful to have guests like you who show empathy and compassion towards others.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Marina.Thank you for taking the time to leave a review of your recent visit to the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you had a great experience with us.At the Durham Marriott City Center, ensuring a memorable stay for all our guests is our utmost priority. We strive to provide exceptional service and create an inviting atmosphere for everyone. It's wonderful to know that we succeeded in making your visit enjoyable.Once again, thank you for choosing the Durham Marriott City Center. We look forward to welcoming you back for another outstanding experience!
by A verified traveler
Posted 30 May 2024
Excellent stay and the staff was super nice, attentive. The space, from breakfast to lounge to room, was nice. The location was perfect, and walkable to fabulous restaurants, farmer’s market, music, tourist spots, and shopping.
Parking was very convenient with a garage right around the corner.
Comment from Hotel Management
1 Jun 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Suzanne,Thank you so much for taking the time to write such a lovely review about your recent stay at the Durham Marriott City Center! Hearing that you had an excellent stay and found our staff super nice and attentive truly makes our day. It means the world to us to know that we were able to provide you with a memorable experience.It brings us great joy to learn that you enjoyed the various spaces our hotel offers, from the breakfast area to the lounge and your room. We are delighted that you found them nice and comfortable during your stay. Additionally, we are thrilled to hear that our location was perfect for you, with easy access to fabulous restaurants, a farmer's market, music venues, tourist spots, and shopping. It's wonderful to know that you were able to explore and enjoy the local attractions.We also appreciate your kind words about our convenient parking arrangement. We understand that having easy parking options plays a significant role in ensuring a seamless and stress-free stay for our guests.Once again, thank you for sharing your positive experience with us and the rest of the travel community. We truly appreciate it. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to the Durham Marriott City Center in the future.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
29 May 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback about your recent stay with us at the Durham Marriott City Center. I'm sorry to hear that your experience was not up to your expectations.We value all guest feedback, as it helps us improve our services and facilities. We strive to provide a great experience for all our guests, and I apologize if we fell short during your visit.It would be very helpful for us to understand the specific areas that you found to be less than satisfactory. This would enable us to address them promptly and make any necessary improvements. If you could kindly provide more details about your concerns, I would be grateful.
by A verified traveler
Posted 19 May 2024
Will stay again on next visit
Comment from Hotel Management
19 May 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Paul,Thank you for taking the time to share your experience at our hotel. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and create memorable experiences for all our guests, so it's wonderful to know that we have succeeded in making your visit a pleasant one. Your kind words are a great encouragement to our team.If there is anything specific that stood out during your stay and made it enjoyable, please let us know. We value your input and it helps us ensure that we continue to meet and exceed our guests' expectations.Thank you once again for choosing our hotel. We look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 6 May 2024
I liked it.
Comment from Hotel Management
17 May 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Aaron,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback!I'm thrilled to hear that you had a great stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's wonderful to know that we succeeded in doing so during your visit.If there's anything specific that made your stay so enjoyable, please let us know. Your feedback will help us to maintain and improve our high standards.
by A verified traveler from joliet
Posted 24 Apr 2024
Very nice facilities and friendly staff!
Comment from Hotel Management
24 Apr 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Manuel,Thank you for taking the time to leave us a review! We're delighted to hear that you had a pleasant experience at the Durham Marriott City Center and appreciated our nice facilities and friendly staff. Your kind words mean a lot to us.We strive to provide a comfortable and enjoyable stay for all our guests. Your feedback encourages us to keep up the good work. If there's anything specific that stood out to you about our facilities or any staff member who made your stay special, please let us know. We love to pass along compliments to our team!Once again, thank you for your feedback. We hope to welcome you back to the Durham Marriott City Center in the near future. Should you have any questions or need assistance, please don't hesitate to reach out to us.
by A verified traveler
Posted 21 Apr 2024
Great stay!
Comment from Hotel Management
24 Apr 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Melanie,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great stay at the Durham Marriott City Center. Your kind words mean a lot to us.We strive to provide a memorable experience for all our guests, and it's fantastic to know that we succeeded in making your stay enjoyable. Your satisfaction is always our top priority, and we're delighted that we were able to meet your expectations.If there's anything specific that you loved about your stay, please let us know. Your feedback helps us to continually improve our services and provide an even better experience for all future guests.Once again, thank you for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future!
by A verified traveler
Posted 21 Apr 2024
Near the DPAC
Comment from Hotel Management
24 Apr 2024 by Alexandra - Front Desk Supervisor, Hotel Management
Dear Melinda,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your review and are glad to hear that our hotel is conveniently located near the DPAC.At the Durham Marriott City Center, we strive to provide a comfortable and convenient experience for all our guests. Being situated close to the DPAC is definitely one of the benefits our location offers, allowing our guests to easily attend events and shows.We understand that every guest has different preferences and priorities when choosing a hotel, and we appreciate you highlighting this aspect of our location. Our proximity to the DPAC is just one of the many features that we believe enhances our guests' overall experience.If there is anything else that stood out to you during your stay, or if there are any suggestions you would like to share, please don't hesitate to let us know. Your feedback helps us improve and ensures that we continue to provide a high level of service to all our guests.Thank you once again for your review. We hope to have the opportunity to welcome you back to the Durham Marriott City Center in the future.
