Ratings based on 989 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
One of the queen beds smelled like urine. Spoke to staff who said I could talk to the manager about it in the morning because they are fully booked. Didn’t even offer to change the sheets.
Comment from Hotel Management
7 Jun 2024 by DOS, Hotel Management
Dear Nichole,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the condition of one of the beds. This is certainly not the standard of service we strive to provide. We regret that our staff was unable to address the issue immediately and failed to offer a solution, such as changing the sheets.Please be assured that we will address this with our housekeeping team to prevent such incidents in the future. We understand how important it is to have a clean and comfortable room, and we are truly sorry for falling short in this instance.Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Comfort Suites Regency Park Management
by A verified traveler
Posted 25 May 2024
Our stay was great! Front staff was very friendly, check-in and check-out process was smooth and super quick! We came in just for a quick trip with 4 kids and 2 dogs and the room had plenty of space and was clean. We’ve stayed in other “pet-friendly” hotels and this one has been by far the best. Pet fees were not outlandish and the room didn’t have any pet odor. I’m sure we’ll be back!
Comment from Hotel Management
27 May 2024 by SHIMP, Hotel Management
Dear Kristina,Thank you for your fantastic review! We're thrilled to hear that you and your family, including your dogs, had a great stay with us. It's wonderful to know that our friendly staff, smooth check-in/check-out process, and spacious, clean rooms made your visit enjoyable.We pride ourselves on providing a top-notch pet-friendly experience, and we're glad to hear we exceeded your expectations. Your positive feedback motivates us to continue delivering excellent service.We look forward to welcoming you back to Comfort Suites Regency Park on your next trip!Warm regards,Comfort Suites Regency Park Management
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by SHIMP, Hotel Management
Dear Michael,Thank you for sharing your experience and for giving Comfort Suites Regency Park a 4/5 rating! We're delighted to hear that you had an overall positive stay with us. Your feedback is invaluable as it helps us continually improve our services and facilities. If there are any specific areas where you feel we could enhance your experience further, we would love to hear your suggestions. Our goal is to provide an exceptional stay for all our guests, and your input helps us achieve that. We look forward to welcoming you back in the future and providing an even better experience. Thank you for choosing Comfort Suites Regency Park!
by A verified traveler
Posted 17 May 2024
Good
Comment from Hotel Management
20 May 2024 by SHIMP, Hotel Management
Dear Gary,Thank you for your positive feedback about Comfort Suites Regency Park! We're delighted to hear that you had a good experience during your stay. Your satisfaction is our top priority, and we're pleased to know that we met your expectations. It's wonderful to hear that you enjoyed our amenities and found our accommodations to your liking. We appreciate you taking the time to share your experience with us and other travelers. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon for another pleasant stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
7 Jun 2024 by DOS, Hotel Management
Dear Abigali,ChatGPTThank you for your wonderful review and for rating us 5 out of 5! We are thrilled to hear that you had an excellent stay at Comfort Suites Regency Park. Our team works hard to ensure all our guests have a comfortable and enjoyable experience, and your positive feedback is truly appreciated.We are delighted that our accommodations and services met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again and providing you with another outstanding stay.Thank you once again for choosing Comfort Suites Regency Park. We hope to see you soon!Sincerely,Comfort Suites Regency Park Management
by A verified traveler from Venice
Posted 13 May 2024
The value, I stayed a week. It was safe and in a great locattion for what i had to do.
Comment from Hotel Management
14 May 2024 by SHIMP, Hotel Management
Dear April,Thank you for choosing Comfort Suites Regency Park for your week-long stay! We're delighted to hear that you found value in our accommodations and that our location served your needs perfectly. Providing a safe and convenient environment for our guests is our top priority, and we're thrilled that we met your expectations in this regard. We're glad that our location was ideal for your activities, and we hope you were able to accomplish everything you needed to do. Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit! Thank you for staying with us!
by A verified traveler
Posted 13 May 2024
We booked this on a whim and based upon other reviews. I am happy to report they did not disappoint. the rooms where vary spacious and clean. The staff were amazing and assisted us in anyway that we may have needed. The location was amazing. very easy to get in and out of. and right off i40 which was even better. it was very close to food and to the Walmart for a few last Minuit things. We will most defiantly be booking here again on our next trip to NC.
Comment from Hotel Management
14 May 2024 by SHIMP, Hotel Management
Dear Kyle!Thank you for choosing Comfort Suites Regency Park for your recent trip to NC! We're thrilled to hear that we exceeded your expectations and provided you with a wonderful stay. It's fantastic to hear that you found our rooms spacious and clean, and that our staff provided amazing service to assist you with anything you needed. We're delighted that our convenient location near I-40, as well as nearby dining options and Walmart, added to the convenience of your stay. We truly appreciate your positive feedback and are honored to have earned your loyalty. We can't wait to welcome you back on your next trip to NC! Thank you for choosing to stay with us!
by A verified traveler
Posted 10 May 2024
It was adequate for our purpose. In fairness to them we chose a cheaper room on the lower floor.. We didn't see the rooms on upper floor. They may have been nicer. The room was clean, ac was a little noisy all night. The young girl who was checking us out in am needs some serious customer service training. She was barely sociable, didn't smile at all. I felt like she was very annoyed to be there.
Comment from Hotel Management
10 May 2024 by DOS, Hotel Management
Dear Christina,Thank you for sharing your feedback with us. We're glad to hear that our accommodations met your needs during your stay at Comfort Suites Regency Park. We apologize for any inconvenience caused by the noisy AC and the lack of warmth from our staff member during check-out. Providing exceptional customer service is a top priority for us, and we take your comments seriously. Rest assured, we will address this with our team to ensure that all guests receive the friendly and attentive service they deserve. We appreciate your constructive feedback, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing Comfort Suites Regency Park.Warm Regards,SHIMP
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
3 Jun 2024 by SHIMP, Hotel Management
Dear Rion,Thank you for taking the time to share your experience and for giving us a 4/5 rating! We're delighted to hear that you had an overall positive stay at Comfort Suites Regency Park. Your feedback is essential to us as we strive to continuously improve our services. If there are any specific areas where you feel we could enhance your experience or any suggestions you have, please let us know. We are committed to providing excellent service and accommodations to all our guests. We look forward to welcoming you back in the future and hope to make your next stay even more enjoyable.Sincerely,Comfort Suites Regency Park Management
by A verified traveler
Posted 6 May 2024
excellent customer service, very clean hotel; need brighter lights, its dim in the room and elsewhere. i would come here again.
Comment from Hotel Management
8 May 2024 by SHIMP, Hotel Management
Dear Maureen,Thank you for your glowing review and for choosing Comfort Suites Regency Park! We're thrilled to hear that you experienced excellent customer service and found our hotel to be very clean. Your feedback regarding the lighting is appreciated, and we'll certainly look into brighter options to enhance the ambiance for our guests. We're delighted to hear that you would come back to stay with us again, and we can't wait to welcome you back for another fantastic experience. Your satisfaction is our top priority, and we're committed to continually improving to ensure every aspect of your stay is exceptional. Thank you for your support and for choosing to stay with us!Warm Regards,
