Ratings based on 667 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
It was convenient for us because it was close to wake Med. The staff was very helpful and friendly.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Curtis,We are thrilled to hear that our location was convenient for your visit to Wake Med. Our team takes great pride in providing excellent service to all our guests. Thank you for your kind words, and we hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 27 Oct 2024
We enjoyed our stay. We will book again!
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Jerri,We're delighted to hear you had a pleasant stay with us! We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable experience.
by A verified traveler
Posted 26 Oct 2024
Billie was very nice checking me in & getting my family a room beside me. Very fast & professional.
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Audrey,We are delighted to hear that Billie provided you with excellent service during check-in and ensured your family's rooms were close together. Our team strives to offer efficient and professional assistance to all our guests. Your positive feedback is truly appreciated.
by A verified traveler
Posted 25 Oct 2024
My tv wasn’t working properly I contacted the front desk he told me the manager would be here in 5mn after 5mn he says the manager called off I’m sure they were lying to me sweetly 😂😂
I woke up at 4am and found the manager he fixed it no complaints room was clean breakfast was good though
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Marie,I'm pleased to hear that the issue with your TV was eventually resolved by the manager. Your feedback is valuable and will be shared with the team for improvement opportunities. Thank you for mentioning your satisfaction with the cleanliness and breakfast offerings during your stay.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Deena,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 14 Oct 2024
Clean room. Property was on a steep hill, hard to walk up to get inside.
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Wendy,We appreciate your feedback on our clean rooms. We regret any inconvenience caused by the property's location on a hill and hope you still enjoyed your stay overall. If you have any further feedback, please feel free to contact us directly.
by A verified traveler
Posted 14 Oct 2024
A fine place to getvto attractions in the raleigh area
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello David,We're delighted to hear you found our location convenient for exploring Raleigh's attractions. We appreciate your feedback and hope you had a pleasant stay overall. Remember, for any concerns or future assistance, feel free to contact our management team directly.
by A verified traveler
Posted 12 Oct 2024
I would stay at this place again if I am in the Raleigh area.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Patricia,We're pleased to hear you're considering a return visit to our hotel in Raleigh. Your feedback is appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 6 Oct 2024
Close to Walnut Creek amphitheater is the only pro of this hotel. The entire hotel is due for a remodel. Reeks of cigarettes and dirty feet when you walk in the lobby. The hotel room itself is decently sized. The room and hall also smell of smoke and dirty old carpet. The floors were not clean/mopped as there was spilled sticky drink when we stepped in the door. Bathroom was clean. Desk had dried on mascara. Shower creaked loudly. For what we paid, I had higher expectations.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Lindsey, We appreciate your feedback on your recent stay with us. Your comments will be shared with our team for further review and evaluation. Please feel free to reach out to our management team directly to address any concerns or for further assistance. Thank you for taking the time to share your experience, and we hope to better serve you in the future.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Simon,We're thrilled to hear you had a pleasant stay with us! If you have any suggestions or concerns, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.