Ratings based on 70 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Hotel lobby dark aaand dull. Cleanliness not up to par. Staff very friendly and good.
Comment from Hotel Management
19 Mar 2024 by Room Division Manager, Hotel Management
Dear Guest, Greetings from Fortune Park JPS Grand!!!I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experiences at Fortune Park JPS Grand Rajkot. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal service standards. At Fortune Park JPS Grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.Regards,Rajiv KumarRoom Division Manager
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
4 May 2024 by Room Division Manager, Hotel Management
Dear Guest, Greetings for the day!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park JPS Grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.Regards,Rajiv KumarRoom Division Manager
by A verified traveler from ATHENS
Posted 23 Jan 2024
THE POSITION IS GOOD BUSINESS WISE. OTHER THAN THAT WITHIN STANDARDS.
Comment from Hotel Management
25 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest, Greetings for the day!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park JPS Grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.Regards,Rajiv KumarRoom Division Manager
by A verified traveler
Posted 15 Jan 2024
Does not look like 5 star hotel. Should be 3 or maximum 4 star. Electric supply goes frequently, no generator. 2 tea bags, two towels, one tooth brush! You will have to ask if you need more. No iron/ironing board in room.
Only good thing is that staff is very polite and helping.
by A verified traveler
Posted 10 Jan 2024
The property is satisfactory and food is good too. The only one big complaint we had was about a front desk guy who was coughing his guts out at the front desk. It was disgusting. Finally we had to let him know to at least wear a mask his cough was so bad or take a few days off. He ignored our suggestion and kept infecting everyone around him with cough sputum everywhere around him. I think he had TB or Covid.
Comment from Hotel Management
12 Jan 2024 by Room Division Manager, Hotel Management
Dear Guest,It was a pleasure having you stay with us at Fortune Park JPS Grand, Rajkot.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. We regret the inconvenience you have experienced at front desk. Appropriate measures have been taken to address this situation. We can assure you that we place a priority on our team's health status. I would additionally request you to treat this as an isolated incident and not a reflection our normal services. We hope for another opportunity to serve you to better showcase our high levels of hospitality and commitment to the wellbeing of our guests.Regards,Rajiv KumarRoom Division Manager
by A verified traveler
Posted 22 Nov 2023
Staff is overly nice. Welcomed us with open arms.
Breakfast had plenty of choices.
Comment from Hotel Management
27 Nov 2023 by Room Division Manager, Hotel Management
Dear Guest,At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park JPS Grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to welcome you back soon.Thanks & Regards,Rajiv KumarRoom Division Manager
by A verified traveler from Boonton
Posted 27 Aug 2023
All good and both bfast and dinner were awesome!
Comment from Hotel Management
28 Aug 2023 by Room Division Manager, Hotel Management
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park JPS Grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to welcome you back soon.Thanks & Regards,Rajiv KumarRoom Division Manager
by A verified traveler
Posted 10 May 2023 on Hotels
Comment from Hotel Management
27 May 2023 by Rajiv Kumar , Hotel Management
Dear Guest, At the outset, i would like to thank you for giving us the opportunity of hosting you during your visit to rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At fortune park jps grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to welcome you back soon. Yours sincerely, Rajiv Kumar Room Division Manager
by A verified traveler
Posted 4 May 2023 on Hotels
Good hotel for a short visit. Service is great and food was good. Pool needs to be cleaned more often.
Would visit again.
Comment from Hotel Management
4 May 2023 by Rajiv Kumar , Hotel Management
Dear Guest, At the outset, i would like to thank you for giving us the opportunity of hosting you during your visit to rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At fortune park jps grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to welcome you back soon. Yours sincerely, Rajiv Kumar Room Division Manager
by A verified traveler from Bentonville
Posted 3 May 2023
I’ve stayed here a few times while visiting Rajkot ! Rooms are large , bed was a bit soft ! Hotel evening buffet was better than I expected and along with my Rajkot host tried a lot of Indian foods that I had not previously enjoyed ! Plan ahead it’s hard to get alcohol in Rajkot if you need it !
Comment from Hotel Management
4 May 2023 by Rajiv Kumar , Hotel Management
Dear Guest, At the outset, i would like to thank you for giving us the opportunity of hosting you during your visit to rajkot. I am pleased to know that you were satisfied with your experience of our services and facilities. At fortune park jps grand, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to welcome you back soon. Yours sincerely, Rajiv Kumar Room Division Manager
