Ratings based on 184 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2023 on Hotels
Comment from Hotel Management
25 Aug 2023 by Matjaž - Owner and Manager of property, Hotel Management
Thanks
by A verified traveler
Nice place but problem with honoring our booking
Posted 30 Jul 2023 on HotelsWe made reservation for 2 rooms few months ago. On the morning of the check in we got a message from the owner that because of overbooking error on his part he has to change one room from a regular double bed to a 5 beds room, in the basement with bathroom and shower outside the room, for the same price! No discount! We were very frustrated because we booked the rooms a very long time ago and the owner chose to not honor our booking! Other than that the stay was nice. We were able to have our laundry washed, breakfast was nice and the girl who served it was very gracious and personable.
Comment from Hotel Management
30 Jul 2023 by Matjaž, Owner and Manager, Hotel Management
No comment from guests side,we offered other double room 500m in another hotel 2 days before but agreeded ....,washed.dry,....... 4 big big bags laundry - more then 30kg in the night 20.00 - 9.00....nothing payed in the morning...Please never to visit our place....we really not need this kind of guests!
by A verified traveler
Disappointing stay
Posted 29 Jul 2023 on HotelsLet's start with the only positive : location, about 15 minutes away from lake Bled in a quiet little pretty town.
From that point on, went downhill for us.
We were fully aware that we had made a basement booking, but the conditions we met were quite poor in general. And if you consider the price tag attached, I would dare say rather appalling.
The room was very humid. You could both feel it and smell it. Probably made worse by the fact that all the "wellness facilities" (aka sauna) and shared bathrooms were also located in the basement, creating even more humidity. We washed one of our baby's overalls and it did not dry in 2 days !!Decoration was peculiar at best, with a tiger and a naked lady wall paintings!
Breakfast buffet. This is usually an easy way to compensate, but not in this case. Selection was very poor, some items (cereal) felt dated and coffee vending machine needs an urgent upgrade to dispense drinkable coffee. Lack of healthy options was noticeable.
Customer service was also not great, with check in fully automated and little presence in the property.
I cannot stress enough that the value for money received was tragic.
That said, the surrounding area is beautiful. Amazing scenery!
Comment from Hotel Management
29 Jul 2023 by Matjaž - Owner and Manager of property, Hotel Management
Dear Guests!spoke in the parking and...No comment...the new room...,please never visit us,..are a lot of other places...
by A verified traveler
Posted 25 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Matjaž - Owner and Manager of property, Hotel Management
Thanks a lot for your stay,Regards
by A verified traveler
Posted 19 Jul 2023
Comment from Hotel Management
20 Jul 2023 by Matjaž , Hotel Management
Thanks
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by Matjaž - Owner and Manager of property, Hotel Management
Thank you!
by A verified traveler
Posted 29 Jun 2023
We had a nice stay. Recommended.
Comment from Hotel Management
29 Jun 2023 by Matjaž Dežman, Hotel Management
Thanks a lot!
by A verified traveler
Posted 11 Jun 2023
Very clean& good location.
Nice breakfast
Comment from Hotel Management
12 Jun 2023 by Matjaž - Owner and Manager of property, Hotel Management
Thnaks a lot!
by A verified traveler
Posted 18 Jul 2022 on Hotels
Comment from Hotel Management
18 Jul 2022 by Matjaž - Owner and Manager of property, Hotel Management
Thanks a lot
by A verified traveler
Very clean and great check-in in the middle of the
Posted 10 Aug 2020 on HotelsGreat service, clean rooms, a good breakfast
Comment from Hotel Management
11 Aug 2020 by Matjaž, Hotel Management
Thank you for your stay, all the best,
Best regards,
Matjaž
