Ratings based on 424 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Bed side table had an old spill of liquids into. Not cleaned. Ice machine leaking water onto tile hallway. Reported to front desk.
Road construction outside made entering and exiting more difficult.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Carol, thank you for sharing your experience. Cleanliness is important, and your observations will be passed along for immediate review. The team is dedicated to maintaining a welcoming environment both inside and outside the hotel. We appreciate your patience with the external road construction and understand how that might have caused some inconvenience. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 4 Jun 2024
Convenient. Great front desk help
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Susan, thank you for the positive feedback! We're delighted you found the Fairfield Inn Racine convenient and appreciated the assistance from our front desk team members. We look forward to hosting you again soon!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Jessica, we appreciate your wonderful rating for Fairfield Inn Racine. Thank you for choosing us for your stay and we look forward to welcoming you back in the future!
by A verified traveler
Posted 27 Apr 2024
It was great slept well nice shower head
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Dominique, thank you for your positive feedback. We're delighted to hear that you enjoyed a restful stay at the Fairfield Inn Racine and appreciated the quality of the bathroom amenities. We hope to see you again in the future.
by A verified traveler
Posted 14 Apr 2024
staff was very friendly
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Gary, thank you for your kind words. We're thrilled to hear that the team members at Fairfield Inn Racine made you feel welcome with their friendly disposition. We look forward to extending the same warmth during your next visit. Safe travels!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
Bhairvi, thank you for taking the time to rate Fairfield Inn Racine. We're thrilled that you had a pleasant stay with us. We look forward to the opportunity to welcome you back in the future!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Tonya, it's quite unfortunate that your experience did not meet expectations. We appreciate the rating and will share this with our team members in order to make necessary improvements. We’d love a chance to turn things around for you on another visit.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Thank you for the feedback, Anthony.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Customer Service, Hotel Management
Andrew, it's fantastic to see your 5-star rating of Fairfield Inn Racine! We're thrilled you had such a wonderful stay and look forward to your next visit. Please come back soon!
by A verified traveler from Otisville
Posted 10 Mar 2024
Netflix didn’t work on the tv. Was a reason we chose to stay.
Comment from Hotel Management
12 Mar 2024 by Customer Service, Hotel Management
Joseph, it's regrettable to hear that you had issues accessing Netflix during your stay. It's certainly important for our guests to be able to use all amenities as expected. Your feedback has been noted and will be used to assure improvements are made. Please give us another opportunity to better serve you in the future.
