Ratings based on 367 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Room was small. Hallways outdate. The floor in the bathroom was dirty.
Comment from Hotel Management
17 Apr 2024 by Hasnaa- Guest Relation Manager Sofitel Rabat, Hotel Management
Dear Mrs Vinogradsky,Thank you for sharing your experience with us. We're sorry to hear that your recent stay didn't meet your expectations.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret any inconvenience caused by the size of the room, the condition of the hallways, and the cleanliness of the bathroom. Please know that your feedback is extremely valuable to us, and we will address these issues promptly with our team to prevent similar occurrences in the future.We understand the importance of maintaining high standards throughout our property, which is why I'd like to inform you that we also have other types of rooms, some of which are more spacious, that might better suit your needs for your next stay. We would be delighted to assist you in selecting the room that best fits your requirements.Regarding cleanliness, please note that we are doing our best to maintain our high standards of cleanliness, and we are committed to continuing to uphold these standards for the comfort of our guests.If you are considering giving us another chance, we would be thrilled to have the opportunity to offer you an improved experience. Please don't hesitate to contact us directly if you have any further concerns or if we can assist you with anything else.Warm regards,
by A verified traveler
Posted 12 Apr 2024
Needs maintenance
Comment from Hotel Management
12 Apr 2024 by Hasnaa- Guest Relation Manager Sofitel Rabat, Hotel Management
Dear Mrs Nesreen ,Thank you for taking the time to share your feedback about your stay. Your satisfaction is our top priority, and we are sorry to hear that your experience did not meet your expectations.Your input is valuable to us as it helps us identify areas where we can improve. We are committed to taking immediate action to address any issues you encountered and ensure that our facilities and services meet our high standards. We hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience.Regards
by A verified traveler from Montreal
Posted 1 Apr 2024
Horrible stay, honestly.
Comment from Hotel Management
2 Apr 2024 by Hasnaa -Guest Relations Manager, Hotel Management
Dear Mrs Hajri,We have taken note of your feedback regarding your recent stay with us, and we would like to extend our sincerest apologies for the inconveniences you experienced. The satisfaction of our guests is our top priority, and we deeply regret that your experience did not meet your expectations.We understand that your stay did not go as planned, and we appreciate you taking the time to share your concerns with us. Your feedback is invaluable as it helps us identify areas for improvement to ensure a superior experience for our guests in the future.Regarding your mention of a potential food-related issue, we want to assure you that the health and safety of our guests are of utmost importance to us. We have implemented strict protocols for food handling and conduct regular inspections to ensure the quality and safety of our meals. We take any such allegations seriously and will investigate the matter thoroughly to determine the causes and take necessary measures.Additionally, we would like to highlight that we have not received any similar complaints regarding the quality of our food during your stay. We strive to maintain high standards in our dining services, and we are therefore surprised to learn about your experience.Once again, we apologize for the inconveniences you faced. We hope to have the opportunity to welcome you back in the future and provide you with an experience that fully meets your expectations.Please accept our sincere apologies and best regards,
by A verified traveler
Amazing Stay
Posted 21 Feb 2024 on HotelsAmazing Hotel, wonderful staff
Amazing stay
Will certainly come back
Special Thanks a lot for Aziza, Rabiaa and Hasnaa for their hospitality and kindness.
Comment from Hotel Management
23 Feb 2024 by Hasnaa -Guest Relations Manager, Hotel Management
Dear Mr Ayed ,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an amazing stay at our hotel and that our wonderful staff, including Aziza, Rabiaa, and Hasnaa, contributed to making your visit special.Providing exceptional hospitality and kindness is at the heart of what we do, and we're delighted that our team members left such a positive impression on you. We'll be sure to pass along your kind words to Aziza, Rabiaa, Hasnaa, and the rest of our staff.We can't wait to welcome you back for another wonderful stay! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 8 Feb 2024
The gracious beauty of the Hotel and grounds is matched by the surpassing excellence of the staff.
Comment from Hotel Management
9 Feb 2024 by Hasnaa -Guest Relations Manager, Hotel Management
Dear Mr David,Thank you for your glowing review! We're delighted to hear that you found both our hotel and grounds to be beautiful, and that our staff provided excellent service during your stay. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in making your visit special. We hope to welcome you back again soon for another fantastic stay!Sincererly
by A verified traveler
Posted 9 Jul 2023
Comment from Hotel Management
31 Jul 2023 by Hasnaa -Guest Relations Manager, Hotel Management
Dear M Ahmed,Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 21 Jun 2023
Great hotel. Fantastic large rooms with superb view. The young lady at the reception (sorry didn’t get her name) was very nice. The gardens and pool is very nice. The buffet is delicious. Can’t go wrong with this hotel.
Comment from Hotel Management
23 Jun 2023 by Hasnaa- Guest Relation Manager Sofitel Rabat, Hotel Management
Dear guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic experience at our hotel. We take great pride in providing spacious rooms with superb views to ensure our guests have a memorable stay.We are glad to hear that our staff at the reception was helpful and provided excellent service. Our staff members are committed to delivering exceptional hospitality, and we will pass on your kind words to our team.It's delightful to know that you enjoyed our beautifully maintained gardens and pool area. We strive to create a relaxing and refreshing atmosphere for our guests to unwind and enjoy their time with us.We are also delighted that you found our buffet delicious. Our culinary team works diligently to offer a wide range of delectable options to cater to different tastes and preferences. We are thrilled that we hit the mark with your dining experience.Thank you once again for your kind words and for choosing our hotel. We hope to welcome you back soon for another unforgettable stay!Warm regards,
by A verified traveler
Posted 9 Jun 2023 on Orbitz
Comment from Hotel Management
13 Jun 2023 by Hasnaa -Guest Relations Manager, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasnaa-Guest Relations Manager
by A verified traveler
Posted 21 May 2023
Comment from Hotel Management
23 May 2023 by Hasnaa -Guest Relations Manager, Hotel Management
Cher Monsieur Monawari,Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Rabat Jardin des Roses. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Mr en l’expression de nos sentiments les meilleurs
by A verified traveler
Posted 11 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Guest Relations , Hotel Management
Bonjour ;Nous vous remercions pour le temps accorder à noter. Cela nous enchante de savoir que vous aviez apprécié votre expérience parmi nous.Au plaisir de vous accueillir de nouveau.L'équipe Sofitel Rabat Jardin des Roses
