Ratings based on 96 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
This is a wonderful location for peace and also ease of accessibility to Quito. Scenery is breathtaking. Food and service at restaurant are excellent. The rooms are clean, spacious and have wonderful views both of the city and the volcano crater. The staff could not be more helpful and polite. I cannot wait to visit again. Visiting the Quito area I cannot imagine staying anywhere else.
by A verified traveler
Posted 18 Feb 2024
We asked for the room on the upper floor when booking and they gave us the one below, the bathroom was outdated and had water problems, the king bed was two and a half square beds pushed together, and the mattress was worn out and very hard. Excessively expensive prices for what they offer, translucent curtain where you could see a lot from the outside, little privacy.
by A verified traveler from Richardson
Posted 28 Jan 2024
Perfect location, gorgeous rooms, delicious food, excellent staff!
by A verified traveler
Posted 22 Jan 2024
Great relaxing and wonderful friendly people.
by A verified traveler
Posted 18 Dec 2023
Neat stay with great views
by A verified traveler
Posted 21 May 2023 on Orbitz
The hotel resides in one of the most beautiful places I have ever experienced. The grounds are immaculately maintained, tge architecture is gorgeous, the spaces uncrowded and relaxed. Places like this only exist in fairy tales. The staff is friendly and efficient, the rooms large, well-appointed, and comfortable. The on-site restaurant is very good too. I hope to spend another vacation there.
Comment from Hotel Management
19 Jun 2023 by Administration , Hotel Management
Dear MarkThank you for your review. We will be waiting for you. Always will be a pleasure to have you at the hotel
by A verified traveler
Posted 29 Mar 2023
Shout out to OMAR! He was incredible.
The room was spacious, clean and comfortable. We visited the restaurant for dinner and my husband felt in love with the potato soup. During breakfast we had a cute llama spy on us also keep us entertained. We had a great experience overall.
by A verified traveler
Posted 28 Feb 2023
My spouse and I spent 3 nights at this mountain resort in Feb 2023. It was the ideal place for some much needed R&R. The views are spectacular, the rooms are spacious, the atmosphere is very serene, the spa is amazing (had the best hot stone massage there) and the service at the entire hotel is EXCELLENT! Special mention to Omar who is the heart beat of the resort … he takes care of everything that you can possibly need and more. Thank you for making our stay so memorable
PS: The wifi works great !
by A verified traveler
Posted 5 Feb 2023
This property and its surroundings offer the ultimate spa and natural landscape that are truly inspirational.
by A verified traveler
Posted 22 Jan 2023 on Hotels
Comment from Hotel Management
24 Jan 2023 by Manager , Hotel Management
thank you
