Ratings based on 914 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Pamela Córdova, Hotel Management
Querido Fabrice, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayudan a mejorar cada día en nuestras operaciones
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Pamela Córdova , Hotel Management
Estimada Lindsay, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayudan a mejorar cada día en nuestras operaciones.
by A verified traveler from Montgomery Village
Posted 22 May 2024
I was very happy with my 5 day stay. The staff was very friendly and helpful. The breakfast buffet was great. It would've been perfect if they had orange juice. I liked my suite and the bed and pillows were great. I wish the shower/tub were a little bigger though. I had a great birthday dinner experience at the Opera Restaurant. Joel was an amazing server. One little thing was that I wanted to use the pool but unfortunately it was undergoing maintenance. I'll definitely be back though.
Comment from Hotel Management
29 May 2024 by Pamela Córdova , Hotel Management
Dear William, please accept our thanks in advance for sharing your experience in our facilities. It is vitally important for us to receive comments from our guests, as they help us improve our operations every day.
by A verified traveler
Posted 1 May 2024
Good service, good facilities and great location. Great breakfast buffet.
Comment from Hotel Management
7 May 2024 by Pamela Córdova , Hotel Management
Dear Amarilis, please accept our thanks in advance for sharing your experience at our facilities. It is vitally important for us to receive comments from our guests, as they help us improve our operations every day.
by A verified traveler
Posted 19 Apr 2024
ACOGEDOR SEGURO
Comment from Hotel Management
22 Apr 2024 by Pamela Córdova , Hotel Management
Estimada Janeth, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayudan a mejorar cada día en nuestras operaciones.
by A verified traveler
Posted 15 Apr 2024
This property had very friendly staff, free breakfast, which was amazing, and a spa pool and gym. My main issues were that the room key kept resetting and I had to go have reception fix it and the safe would not open with my things inside. However, the staff was super helpful and attentive to my needs, and I’d probably stay there again! Loved my massage and facial- Marcia was amazing.
Comment from Hotel Management
15 Apr 2024 by Pamela Córdova , Hotel Management
Dear Kasia, we appreciate your valuable comments, we are happy to know that you enjoyed the attention of our work team and that you felt the care that we put into each of our functions, thank you for the recognition, your comments have been shared.
by A verified traveler from Avondale
Posted 5 Apr 2024
Everything nice, thank you
Comment from Hotel Management
5 Apr 2024 by Pamela Córdova , Hotel Management
Dear Carlos, please accept our thanks in advance for sharing your experience in our facilities, for us it is vitally important to receive comments from our guests, as they help us improve our operations every day.
by A verified traveler
Posted 4 Apr 2024
Dann Carlton maintain its elegance, good service and quality since more than 10 years that I chose it as my hotel in Quito. Thanks. I miss the VIP expedia perks. It is sad to do not be available anymore.
Comment from Hotel Management
8 Apr 2024 by Pamela Córdova , Hotel Management
Dear Juan Carlos, please accept our thanks in advance for sharing your experience in our facilities, for us it is vitally important to receive comments from our guests, as they help us improve our operations every day.
by A verified traveler
Posted 3 Apr 2024
Excellent
Comment from Hotel Management
4 Apr 2024 by Pamela Córdova , Hotel Management
Dear Raissa, please accept our thanks in advance for sharing your experience in our facilities, for us it is vitally important to receive comments from our guests, as they help us improve our operations every day.
by A verified traveler from Ciudad De Mexico
Posted 19 Mar 2024
Gracias
Comment from Hotel Management
19 Mar 2024 by Pamela Córdova , Hotel Management
Estimado Seung bae, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.
