Ratings based on 856 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Spacious room. Could have another chair in the room.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 7 Jun 2024
Friendly staff and clean rooms.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 5 Jun 2024
My limited interaction with staff was positive, they were very polite.
However, our room smelled like marijuana and our bathroom was dirty upon check-in. I lost hot water mid-shower and the room felt damp. There were flies and gnats in our room. It also felt very damp, like a basement.
My mother had a "handicap accessible room" but it was very narrow with a high bed. The bathroom had a regular tub and a shower chair placed outside the tub.
One night after returning with my family there was a raucous parking lot party that extended into the entryway, and breakfast area. My mom's room was right next to the breakfast area and heard the party extend to all hours. People were blatantly consuming alcohol, marijuana and cigarettes. There were bare-foot children running around and getting ice from the machines with their bare hands, dripping and dropping ice.
We did not leave because there were no other motels with rooms available. I did not speak to staff about the party because I was honestly afraid of reparations in the form of vehicular damage (they saw which car we came from). The night of the "party" in question there was no staff person available at the desk to even speak to.
My family will not be returning and I will not recommend this motel to anyone.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the issues that occurred during your stay. I will speak to my staff to ensure these issues are handled properly in the future. It is unacceptable for our staff to not take action when noise and group discrepancies arise, especially so late at night.
by A verified traveler
Posted 2 Jun 2024
Gets Better each time we stay here thanks and keep it up!
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 24 May 2024
The TV was broken and when I went to front desk they just said yes it's broken and did nothing for it
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. We will address the issues noted.
by A verified traveler
Posted 20 May 2024
They did not clean our room even after I asked them they rudely looked at me like I was asking the impossible. Incredibly noisy, very dirty and stunk we will never stay there again. Looked like long term residents lived there.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the service that was provided to you. This will be properly addressed to insure this type of behavior doesn't persist from our staff.
by A verified traveler
Posted 20 May 2024
Easy to get to and close to my family
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 May 2024
Rooms need update, it’s states non smoking but when we entered our room it reeked of cannabis, our sink facet didn’t work it was just leaking constant light steel of water, second room was worst, carpet had burns in it when you turn on AC it smelled like it was million years old and newer had maintenance an it was dirty…..
I guess you get what you pay.
Would not stay here again.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. We will address the issues noted.
by A verified traveler
Posted 7 May 2024
We checked in and the room we were originally given was dirty beds not clean food out etc. they changed our room and it was ok and a weird smell the towels smelled weird as well.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the issues encountered during your stay. We will speak to our staff to ensure all rooms are being cleaned to our standards to prevent any future occurrences.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
We would love to know what we could do to improve your rating!
