Ratings based on 990 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Very comfortable hotel although prices are high and very convenient but can be slightly dated
Comment from Hotel Management
3 Jun 2024 by Sergio Galván, Hotel Management
Dear Praveen,Thank you for your perfect rating and kind words. We are delighted to hear you found our hotel comfortable and convenient. We appreciate your feedback regarding the prices and the need for updates. We are continuously striving to improve and value your comments. We look forward to welcoming you again.
by A verified traveler
Posted 26 May 2024
Professional and attentive staff. Excellent customer service. Property is located close to restaurants, malls and historical center. High end toiletries.
The 5th floor has breakfast and dinner included if you stay on that floor.
Comment from Hotel Management
27 May 2024 by Sergio Galván, Hotel Management
Dear Arlene,Thank you for your perfect rating and kind words. We are delighted to hear that you enjoyed our professional and attentive staff, as well as our excellent customer service. It's great to know you appreciated our location and high-end toiletries. We hope to welcome you back soon to enjoy more of our amenities.
by A verified traveler
Posted 11 May 2024
A bit noisy but everything else is top.
Comment from Hotel Management
12 May 2024 by Gte de Servicio a Huéspedes, Hotel Management
Gracias por su respuesta,
by A verified traveler from New York
Posted 4 May 2024
Comment from Hotel Management
27 May 2024 by Sergio Galván, Hotel Management
Estimado Jonathan,Agradecemos que se haya tomado el tiempo para calificar su estancia con nosotros. Su opinión es importante y nos ayuda a mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún más satisfactoria.
by A verified traveler
Posted 7 Apr 2024
El hotel muy bien ubicado, limpio y la habitación muy amplia y cómoda
Comment from Hotel Management
8 Apr 2024 by Sergio Galván, Hotel Management
Estimado Gerardo, agradecemos sinceramente sus comentarios sobre nuestra ubicación, limpieza y comodidad de las habitaciones. Nos alegra saber que tuvo una experiencia agradable con nosotros. Esperamos poder darle la bienvenida nuevamente en el futuro, en su segunda casa en Querétaro.
by A verified traveler
Posted 6 Apr 2024
Excellent staff, very good location. People make always the difference for good or bad and this property has a team of young energetic professionals that always go above and beyond for their guests. Will come again soon.
Comment from Hotel Management
8 Apr 2024 by Sergio Galván, Hotel Management
Dear Raul, Thank you for your kind words and for recognizing our team's efforts! We're delighted to hear that you enjoyed your stay with us and that our staff made a positive impact on your experience. We look forward to welcoming you back soon for another wonderful stay!
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Sergio Galván, Hotel Management
Estimada Antonia, agradecemos sinceramente la calificación perfecta que nos ha otorgado. Nos llena de alegría saber que tuvo una experiencia excepcional con nosotros. Su satisfacción es nuestra mayor recompensa y esperamos poder recibirle nuevamente para ofrecerle otra estancia memorable.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Sergio Galván, Hotel Management
Estimado David, muchas gracias por su calificación perfecta. Nos llena de satisfacción saber que disfrutó de su estancia con nosotros. Esperamos con entusiasmo darle la bienvenida de nuevo en el futuro.
by A verified traveler
Posted 9 Mar 2024
Amenities and services
Comment from Hotel Management
11 Mar 2024 by Sergio Galván, Hotel Management
Estimado Miguel, nos llena de alegría saber que su experiencia con nosotros fue excelente. Esperamos darle la bienvenida nuevamente y asegurarnos de que tenga otra estancia memorable en su segunda casa en Querétaro.
by A verified traveler
Will recommend
Posted 2 Mar 2024 on HotelsConvenient location, clean and good rooms, good bed
Comment from Hotel Management
3 Mar 2024 by Veronica Jordan , Hotel Management
Gracias por su tiempo en nuestra encuesta de respuesta, Saludos!!
