Ratings based on 1,359 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Ka Lai,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the good view and found the apartment nice. We apologize if our housekeeping services did not meet your expectations during your stay. Your comments will be shared with our team to ensure we provide a more consistent experience for our guests. If you have any further concerns or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.Warm regards,The Oaks Shores Team
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Tianbai,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that you had a positive experience overall. If there are any areas where we could improve and earn that fifth star from you in the future, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,The Oaks Shores Team
by A verified traveler
Posted 6 Apr 2024
Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Fareen,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you found our property beautiful. We apologize for any inconvenience caused by the construction and the parking situation during your stay. Your comments regarding the condition of the bed are duly noted, and we will address this with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,The Oaks Shores Team
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Santiago from The Oaks Shores Team, Hotel Management
Dear Hao An,Thank you for rating us 5 out of 5 on Expedia! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back soon!Best regards,
by A verified traveler
Posted 7 Mar 2024
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Craig,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the beautiful view of the lake. We apologize for any inconvenience caused by the lack of dining options during your stay. Your comments regarding the need for food arrangements are duly noted, and we'll review our options to provide better dining solutions for our guests. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Oaks Shores Team
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Douglas,Thank you for sharing your feedback with us on Expedia. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we fell short or if there's anything we can do to improve, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,The Oaks Shores Team
by A verified traveler
Posted 3 Feb 2024
The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.
Comment from Hotel Management
21 Feb 2024 by Oaks Shores Team, Hotel Management
Hi Louise, Thank you so much for leaving us a great review - we are so pleased you enjoyed your stay and thank you for reconfirming to other future guests that the construction does not affect your stay. We are so pleased it wasn't an issue for you!We hope to welcome you back in the future.Kind Regards
by A verified traveler
Posted 1 Feb 2024
Great view
Very clean
Comfy beds
Beautiful new renovation
Convenient shuttle bus to town
Comment from Hotel Management
21 Feb 2024 by Oaks Shores Team, Hotel Management
Hi Cindy,Thanks so much for leaving a great review of your recent stay with us. I will be sure to share your kind words to our HK team about their cleanliness, and are so pleased to hear you made use of our complimentary shuttle service to town.We hope to welcome you again in the future.Kind Regards
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
21 Feb 2024 by Oaks Shores Team, Hotel Management
Thank you!!
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
21 Apr 2024 by Santiago, Hotel Management
Hi Abdullah,We're sorry to hear about your disappointing experience. If there's anything specific that you'd like to share with us about your stay, please feel free to let us know. Your feedback is important to us, and we're here to address any concerns you may have.Warm regards,The Oaks Shores Team
