Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler from Auckland
Posted 1 May 2024
Accessible to all Guests.
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi Rodel, Thank you so much for the amazing review. We look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Apr 2024
Easy checkin n out service. Friendly staff all around
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi Abdul, Thank you for the comments about the check in/out experience. I look forward sharing this with the staff you interacted with. We hope to see you again for another perfect experience.
by A verified traveler
Posted 21 Apr 2024
Room was basic, everything you need. Our room had an AC machine which was good for colder temperatures. Room could do with a deep clean not just basic surface clean. Breakfast was good, I’d recommend getting it as the price is decent compared to locals cafes. Dinner menu was boring compared to some local restaurants. Spa was very modern.
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi Anthony, You have given us heaps to work with based of your review. Thank you very much! I hope you do choose to stay with us again in the future and notice the improvements around your feedback.
by A verified traveler
Posted 16 Apr 2024
Execelent service 🎉🙏👍
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi Munira, Thank you so much for the amazing feedback! I cannot wait to share this with the team. I hope you do choose to stay with us again in the future.
by A verified traveler
Posted 9 Apr 2024
Only main issue was the shower water temperature. It kept fluctuating
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi John, Thank you for the comments about the water. We will have our maintenance team look at this and see what we can do. Seeing as everything else went well we hope to see you again in the future.
by A verified traveler
Posted 8 Apr 2024
Fantastic location in Queenstown. Property is a bit tired, and housekeeping arrived quite late (4.30pm) to service our room but overall a great place to stay in Queenstown.
Comment from Hotel Management
3 May 2024 by Josh, Hotel Management
Hi Jill, thank you for sharing your comments about the hotel. Sorry to see Housekeeping was late in the day, the team can get quite busy. We do love to work around our guests schedules so if you have any certain time you would like the room cleaned please let our friendly reception team know and we can do it then to avoid being interrupted. Thank you again and we hope to see you again.
by A verified traveler
Posted 3 Apr 2024
Room was small but very clean. Loved the elephant shaped folded towels and Easter egg hunt given we arrived Easter Sunday. Staff super friendly
Comment from Hotel Management
29 Apr 2024 by Josh, Hotel Management
Hi Kimberley, So pleased to read how much you enjoyed the Easter Egg hunt. It is one of the many highlights of our year putting on a show for our guests. We hope you stay again next ear for another hunt with the family.
by A verified traveler
Posted 1 Apr 2024
Convenient
Comment from Hotel Management
29 Apr 2024 by Josh, Hotel Management
Hi Rosemary, Thank you so much for taking the time to provide us with feedback about your recent stay. We do hope to see you again in the future for another great experience.
by A verified traveler
Posted 31 Mar 2024
We stayed 2 nights at the beginning of our New Zealand trip. We loved the location - walking distance to the lake, gardens, shopping, and dining in Queenstown. Staff was friendly and helpful.
Comment from Hotel Management
4 Apr 2024 by Josh, Hotel Management
Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!
