Ratings based on 995 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Pretty hotel with nice surroundings but it needs some upgrading such as digital doors, lifts etc. things are still quite old school here.
Comment from Hotel Management
1 May 2024 by Sameer, Hotel Management
Hi Sharon, Thank you for your feedback. We are glad that you loved the hotel and our service. We love your ideas and the appreciate the feedback you have provided. We will discuss this with our team and hopefully can apply these in the future. We are eager to welcoming you again. Regards,Sameer
by A verified traveler
Posted 22 Apr 2024
Absolutely an amazing place to stay in Queenstown. Rooms are beautiful, service impeccable and awesome location. Loved every minute of our stay.
Comment from Hotel Management
22 Apr 2024 by Sameer , Hotel Management
Hi Marguerite, We are pleased to see such wonderful feedback from you. We are glad you loved the stay and our service. We are sure our staff members will be glad to know that they made your visit to Queenstown Memorable and will be eager to welcoming you again. Regards
by A verified traveler
Posted 14 Apr 2024
We had an excellent dinner there, staff was fantastic and friendly, great location
Comment from Hotel Management
14 Apr 2024 by Sameer , Hotel Management
Hi Mark, Thank you for your feedback. We are glad you loved your stay and our service. We hope we get more opportunities to welcome you in the future. Regards
by A verified traveler
Posted 13 Apr 2024
Wi-Fi Slows As 2G, only 0.5MB/S. Poor phone signals, you could do nothing in the room. SERVICE is terrible, nobody actually resolved our problems at all, location is on the mountain which required a lot effort to climb.
Comment from Hotel Management
14 Apr 2024 by Sameer , Hotel Management
Hi Qixuan, Thank you for your feedback. We understand that your stay was not to your expectations and we apologize for your experience. However, we would like to assure you that our staff strives to resolve issues for our guests during their stay when they are made aware about the same. We hope you come back to stay with us in the future. Regards
by A verified traveler
Posted 5 Apr 2024
The staff in the restaurant were amazing, polite, funny and professional. A joy to have dinner with. The food was very good.
Unfortunately the staff at reception were not so exciting. On arriving the staff were unwelcoming, poor communication and limited interaction with guests.
The hallway to the carpark needs a good clean and a paint. The room key sensor to the carpark roller door is difficult to reach, a redesign is needed.
Comment from Hotel Management
7 Apr 2024 by Sameer , Hotel Management
Hi Kay, Thank you for your feedback. We understand that you liked the hotel. We apologize for that your check in experience was not to your expectations. We will definitely use this feedback to do better. We have also noted your comments regarding the hallway or the car park access and we will certainly try and resolve these issues at the earliest. We hope you visit us again in the future. Regards
by A verified traveler from Mesa
Posted 4 Apr 2024
Every thing was ok
Comment from Hotel Management
7 Apr 2024 by Sameer , Hotel Management
Hi Wieslaw, Thank you for your feedback. We are glad you liked the hotel and our service. We hope to welcoming you again for your next stay. Regards
by A verified traveler
Posted 1 Apr 2024
What did we like, all of it.
Most enjoyable stay.
Comment from Hotel Management
2 Apr 2024 by Sameer , Hotel Management
Hi Jann, Thank you for this wonderful feedback. Our team will be glad to know that they were able to add memories to your stay and that you were happy with our service. We cant wait to welcome you back to your home away from home when you visit Queenstown again.Regards,
by A verified traveler
Posted 29 Feb 2024
Very clean and staff friendly and helpful. Rooms a good size and beds comfortable.
However the breakfast really lets it down. Poor selection compared with other 4.5* hotels. The food was only Luke warm, pastry selection was very poor and cheap brought in muffins. No bread selection other than packet brown or white. Only 3 types of cereal and no granola. Poor cooked selection, Scrambled eggs were nearly raw, chewy cold bacon, frankfurter sausage again cold and looked un appetising , tomatoes , beans and hash browns. All on the cold side. When you consider what lovely food is served in the cafes around Queenstown I’d recommend going into town for breakfast. Far wider choice and cheaper also looks far more palatable than the hotel breakfast. Breakfast definitely not worth paying an extra $40 for or even the $35 if you get it on offer.
Comment from Hotel Management
9 Mar 2024 by Sameer , Hotel Management
Hi Laura, Thank you for your feedback. We are glad that you liked our hotel and our service. We apologize for your experience with the breakfast and have passed your feedback to our teams. We are sure that we will do our best to try and improve on our service and experience. Hope you visit us soon. Regards,
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
9 Mar 2024 by Sameer , Hotel Management
Hi Wendy Thank you for your feedback. We understand some aspects of your stay were to your liking and some were not and we apologize for the same. We cant wait to host you again for your next stay with us. Thank you for staying with us. Regards,
by A verified traveler
Posted 24 Feb 2024
Surprisingly the cheapest place to stay on short notice
Comment from Hotel Management
9 Mar 2024 by Sameer , Hotel Management
Hi Brett, Thank you for your feedback. We are glad you liked the hotel and cant wait to host you again for your next stay with us. Thank you for staying with us. Regards,
