Ratings based on 109 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Mar 2024
Just up the road from tons of restaurants and shopping
by A verified traveler
Posted 22 Mar 2024
Very beautiful place! The staff is very kind! We recommend ir so much!
by A verified traveler
Posted 13 Mar 2024
Very friendly Host, so helpful & welcoming
I will be back !!
by A verified traveler
Posted 10 Mar 2024 on Wotif
Lovely place with exceptional lake and mountain views. Views and rooms are as lovely as the promo photos . Cosy, comfortable, welcoming owner and very helpful staff. Friendly atmosphere.
by A verified traveler
Posted 7 Mar 2024 on Wotif
The Balmoral Lodge was a great spot for our Queenstown stay. Although it was up the hill, it was quite convenient and provided a beautiful view of the lake. Our stay was wonderful and would highly recommend it to visitors. We also really appreciated on-site parking!
by A verified traveler
Posted 4 Mar 2024
Comfortable, spacious and classy decorations accommodation with beautiful view of lake Wakatipu and the mountains behind.
by A verified traveler
Posted 22 Feb 2024
Vid is an AWESOME host!! The lodge is clean, walkable, has great parking and very comfortable beds!
by A verified traveler
Posted 10 Feb 2024 on Wotif
Just amazing! Loved everything about it. Rafaela was absolutely wonderful.
by A verified traveler
Posted 6 Feb 2024
Balmoral Lodge is a house up the hill from the centre of Queenstown. It is a nice clean house and our room had its own good clean bathroom and shower. The lady who comes in each day to clean the rooms is so kind and helpful and did our washing for us. It is a steep hill to walk from town but if you don't want the 10 minute walk it's easy enough to grab a cab.
by A verified traveler
Great Views. Subpar Everywhere Else.
Posted 25 Jan 2024 on HotelsWe spent 12 nights in New Zealand and the two at the Balmoral were the lowlight. While the view was magnificent and exactly as pictured, the room itself was stuffy, with mold in the heavy curtains, carpets, or both.
The Balmoral uses candles and incense and open windows to mask the room's condition; when Queenstown's colder evening temps led to closing our room's windows, the inside air not only became unpleasant, but for anyone with allergies or any respiratory issues, nearly unbreathable (note that without screens on the windows, bugs and flies also freely entered...which is not a fault of the owner/operator, just something to be aware of as a future guest).
We spent the first night weighing whether to check-out early and eat the cost of our second night (as the Hotels.com booking, done weeks earlier, was non-refundable, a red flag to us for future bookings) and only limited options (during high season, for under $400/night) prevented that outcome.
With that all said, for older couples this place may be exactly what they're after! But for us it was not. Details like a bathtub with a rounded half shower curtain were odd and the uphill location (that provided the great view) requires a fitness level for returning at night's end.
Comment from Hotel Management
6 Feb 2024 by Cis walker, Hotel Management
Hi Daniel, Gosh what an active immagination you have, The room was spotless when you entered it with no smell, Perhaps it was your bad personal hygene. There is no immaginary mould on the curtain which are of the highest velvet quality and were brand new in 22/23. We dont do Mould so you are lying .The weather conditions in jan were topsy tervy hot one day. cold the next, Extreme high moisture content, the air conditioners are there for you to use, for hot days or cold. Just to enlighten you there are no hotels with net gaurds in Queenstown to my knowledge as they are not necessary and any are harmless. for those who like a sense of calming on holiday we use candles to provide atmosphere and sometimes insense to freshen the lodge From Smells , perhaps even you, Your untrue condescending untruths . We state on our website that our location is on a hill JUST above town, and that the showers are over baths. not odd at all except for an odd person. Most people who read this as someone with nothing else to do except twiddle their thumbs.
