Ratings based on 990 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Everyone was very nice.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Tammera,We are glad to hear that you had a positive experience with our staff. Providing excellent customer service is a top priority for us, and we are happy to know that our team members were friendly and accommodating. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 27 May 2024
Average
Comment from Hotel Management
28 May 2024 by Paul Patel, Hotel Management
Thank you for your feedback. We strive to provide a pleasant experience for all our guests and appreciate your input. If you have any specific suggestions on how we can improve, please let us know. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 27 May 2024
the hotel was clean and simple. Good amount of parking spaces. Easy check-in and check-out. Only downside was there was not much breakfast options, so if you want decent breakfast, its best to go to other breakfast spots.
their breakfast was more of a snack.
Comment from Hotel Management
28 May 2024 by Paul Patel, Hotel Management
Thank you for your review! We're pleased to hear that you found our hotel clean and simple, with convenient parking and an easy check-in and check-out process. We apologize for the limited breakfast options and appreciate your feedback on this matter. We'll consider your suggestions as we work to improve our services. We hope to welcome you back soon!
by A verified traveler
Posted 21 May 2024
The floors weren't swept, the soap dispenser was broken off, the towels had stains and smelled like they hadn't been washed, and the front door didn't shut entirely unless I double locked it.
Comment from Hotel Management
21 May 2024 by Paul Patel, Hotel Management
We sincerely apologize for the issues you encountered during your stay. The cleanliness and maintenance concerns you mentioned are unacceptable, and we deeply regret that we did not meet your expectations. Your feedback has been shared with our housekeeping and maintenance teams to address these issues immediately. We are committed to improving our services and ensuring a better experience for our guests. If there's anything we can do to make amends, please reach out to us directly.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Hanjoon, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Theresa, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Apr 2024
Room was new with furniture.but the paint was all chipped an dirt on the walls ..old paint ..heater was insanely noisy...old dirty stuff under the stairs and stairs were dirty..sticky ...
Comment from Hotel Management
28 Apr 2024 by Paul Patel, Hotel Management
We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the condition of the room, noisy heater, and cleanliness issues is concerning, and we take it seriously. Please rest assured that we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 21 Apr 2024
Great service
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Steven,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.
by A verified traveler
Posted 21 Apr 2024
The room we wanted and reserved was not available. Very poor management.
Comment from Hotel Management
21 Apr 2024 by Paul Patel, Hotel Management
We apologize for the inconvenience and frustration caused by the unavailability of the room you reserved. Your experience falls below the standards we strive to uphold, and we understand the importance of delivering on reservations. Please know that we take your feedback seriously and will address this issue with our management team to prevent similar occurrences in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to regain your trust.
by A verified traveler
Posted 21 Apr 2024
The room we were originally put in had a horrible odor. Went to the front desk and was given a new room
Comment from Hotel Management
21 Apr 2024 by Paul Patel, Hotel Management
Thank you for sharing your feedback. We apologize for the unpleasant odor in your original room and appreciate your understanding as we promptly addressed the issue by providing you with a new room. Your comfort is important to us, and we're glad we could resolve the situation for you. If there's anything else we can do to improve your stay, please let us know. We hope the rest of your time with us is enjoyable.
