Ratings based on 991 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Room was new with furniture.but the paint was all chipped an dirt on the walls ..old paint ..heater was insanely noisy...old dirty stuff under the stairs and stairs were dirty..sticky ...
Comment from Hotel Management
28 Apr 2024 by Paul Patel, Hotel Management
We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the condition of the room, noisy heater, and cleanliness issues is concerning, and we take it seriously. Please rest assured that we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 21 Apr 2024
Great service
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Steven,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.
by A verified traveler
Posted 21 Apr 2024
The room we wanted and reserved was not available. Very poor management.
Comment from Hotel Management
21 Apr 2024 by Paul Patel, Hotel Management
We apologize for the inconvenience and frustration caused by the unavailability of the room you reserved. Your experience falls below the standards we strive to uphold, and we understand the importance of delivering on reservations. Please know that we take your feedback seriously and will address this issue with our management team to prevent similar occurrences in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to regain your trust.
by A verified traveler
Posted 21 Apr 2024
The room we were originally put in had a horrible odor. Went to the front desk and was given a new room
Comment from Hotel Management
21 Apr 2024 by Paul Patel, Hotel Management
Thank you for sharing your feedback. We apologize for the unpleasant odor in your original room and appreciate your understanding as we promptly addressed the issue by providing you with a new room. Your comfort is important to us, and we're glad we could resolve the situation for you. If there's anything else we can do to improve your stay, please let us know. We hope the rest of your time with us is enjoyable.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Karen, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Christopher, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Needed an easy chair, person in party can't sleep flat in bed. No easy chair! We had to find another place to stay!
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Wendy,We apologize for the inconvenience you experienced due to the lack of an easy chair in your room. Your comfort is important to us, and we regret that we were unable to accommodate your needs at this time. We'll take your feedback into consideration to improve our amenities for future guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Paul Patel, Hotel Management
Thank you for taking the time to leave us a review on Expedia. We appreciate your 4 out of 5 rating and are glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star, please let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 15 Mar 2024
Don't stay here especially with kids. The room was extremely dirty. Dust that been siting for years under the bed and around furniture. Dog hair everywhere. We had to buy sheets and towels. Sheets were stained, towels look old and smelled. We had to clean the bathroom because they didn't even care to just wipe and pretend. We had no choice to endure because we went for our kids chess tournament in saratoga and everything else was booked. Also they said they provide breakfast. The breakfast that they dont mention when you arrive but they advertise is granola bars and cereal on a counter of the check in office
Comment from Hotel Management
15 Mar 2024 by Paul Patel, Hotel Management
We apologize for the cleanliness and comfort issues you encountered during your stay. Your feedback is valuable, and we're sorry we fell short of your expectations. We're addressing these concerns with our team to prevent recurrence. If you'd like to discuss your experience further or if there's anything we can do to make amends, please reach out to us directly.
by A verified traveler
Posted 14 Mar 2024
Stayed here before
Comment from Hotel Management
15 Mar 2024 by Paul Patel, Hotel Management
Thank you for taking the time to leave a rating on Expedia. We appreciate your 4 out of 5 rating and are glad to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back for another great stay in the future.
