Ratings based on 1,000 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Overall good!
Comment from Hotel Management
24 Jun 2024 by Hotel Management, Hotel Management
Dear Tapan, We're thrilled to hear you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that you enjoyed your stay with us. Thank you for your feedback, and we look forward to welcoming you back for another great stay!SincerelyHotel Management
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 21 Jun 2024
Pretty primitive for the money. No restaurants close to walk to
Would not stay there again
Comment from Hotel Management
22 Jun 2024 by Hotel Management, Hotel Management
Dear Estelle, We appreciate your feedback on your recent stay. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us as we continuously work to improve our guests' experiences. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide you with a more satisfactory stay.Sincerely,Hotel Management
by A verified traveler
Posted 19 Jun 2024
The ice machine was broken and they didn’t even try to make sure we had any ice and on the last day I ask my roommate to ask the front desk if they had a bottle of water so I could be able to take my Medicine and my roommate said that one of the desk clerk’s said that she could only give the bottle of water this one and only time and next time you will have to get it out of the machine and I felt like that should of never been said being that we have been without ice from 06/14/24-06/17/24 that asking for one bottle of water the morning of check out.To me that was crazy they should of been passing water out for free all weekend do to the ice machine being broke down and we should of gotten some type of discount on the room as well but we didn’t get a discount for the inconvenience of the ice machine not working I was in room 214
Comment from Hotel Management
20 Jun 2024 by Hotel Management, Hotel Management
Dear Carla, Thank you for sharing your experience. We regret that the ice machine was out of service during your stay and for the inconvenience this caused. We understand the importance of access to water, especially for taking medication, and we apologize for the response you received. Our goal is to ensure all guests have a comfortable stay, and we clearly fell short in this instance. Your feedback is invaluable, and we are addressing these concerns with our team to improve our services and responsiveness. We appreciate your understanding and hope to provide a significantly better experience for you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Jun 2024
Roaches in room
Comment from Hotel Management
19 Jun 2024 by Hotel Management, Hotel Management
Dear RACHEL, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely,Hotel Management
by A verified traveler from Sayreville
Posted 17 Jun 2024
by A verified traveler
Posted 17 Jun 2024
I like that they are pet friendly. Don’t not like the breakfast hours.
by A verified traveler
Posted 17 Jun 2024
Like it was quiet and closed by major stores . Did not like the beds too small and not so comfy. Place needs an upgrade.
Comment from Hotel Management
18 Jun 2024 by Hotel Management, Hotel Management
Dear Ana, We are glad you appreciated the quiet surroundings and convenient proximity to major stores. However, we apologize for any discomfort caused by the bed size and comfort level. Your feedback about the need for upgrades is noted and will be reviewed with our team for future improvements as we continually strive to enhance our overall guest experience. Thank you for sharing your experience, and we hope to host you again soon for an even better stay.Sincerely,Hotel Management
by A verified traveler
Posted 15 Jun 2024
The staff was great, check in was easy. The room was spacious and our room had a tub. I enjoyed my stay.
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Dear Delvina, Thank you for sharing your positive experience at Extended Stay America! Our team strives to make check-in seamless and provide spacious accommodations for our guests' comfort. It's fantastic that you enjoyed your stay, and we look forward to welcoming you back soon for another enjoyable visit. Thank you for your kind words!Sincerely,Hotel Management
