Hotels near Queen Arcade

"No room service- even though advertised as upon request when I asked they said i had to stay for 6 nights. I had to go downstairs to request towels and you have to also ask for a hairdryer. I will not be staying again. "

"Absolutely amazing! price on point, amazing staff really helpful and nice, central, it has it all"

"The food in the restaurant was very good-nicely cooked. The room upgrade was very good too, with views over Bute Park. What was not so good was having to shower in the bath-no walk-in shower..very tricky for an 80 year old like myself..we had tried for a disabled room, but none were available for both the nights we were there. I think one should be warned about this-outdated and unexpected."

"The staff was excellent, especially Shaun and Zach! They quickly took care of our every need and assisted us with a room upgrade! We were very pleased and would stay here again."

"Hotel falsely advertised and awful communication, we booked to stay for 2 nights, on arrival the on site car park was shut, we entered reception to find no one there, all we could hear was people shouting at each other and the place was dirty, as a couple we felt very unsafe about staying here and had no choice but to find somewhere else to stay. Since returning home hotel.com agents have been trying to contact this hotel on our behalf via phone and email to get us a refund but the phone lines are always busy and there is no reply via email!! Very poor. "

"Lovely reception staff, friendly, helpful, asked questions to then recommend things to me proactively-the people do make the difference & they’re doing it right here! Room was very nice-soft bedding & very comfortable bed, great shower, nice looking bath if I’d been staying longer. A few errant hairs from previous occupants but in good condition & very clean otherwise-I’m not annoyed in any way-hairs do happen on cleaning cloths etc-I had no doubt this room had been very well cleaned. Great for loads of local shops & restaurants & right next to principality stadium-I’ve now got a hotel I will look forward to staying in whenever I’m in Cardiff. "

"We have had some lovely stays at this hotel, however, not so great on this occasion. The room was comfortable and the staff helpful. We had a problem with the air conditioning not working and the concierge did try to get it fixed but was unsuccessful so provided us with a floor standing fan which did resolve the problem. Unfortunately though sleep was extremely difficult as there was a bar/nightclub playing very loud music until around 3am, which was out of the hotels control but did definitely negatively affect our stay. However, we would consider staying again if we could have a room on the other side of the hotel."

"I would stay here again. "

"Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep"